Toyota of Irving

***Dealership lied about Certification & tried to sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about certification. Was told it was not certified, but they could certify it for $600. Sat down with them to talk numbers. They added the $600 certification, TT&L and offered to sell it for $19,900. I looked at the Carfax report and it said the car was offered for sale as a preowned certified dealer on 26 March 2011. Pointed this out to the salesman, Leo, & Assit. mgr, Cade. They lied and said it meant the car was "elligible for certification." I pointed out the vehicle was way over retail value and Cade told me that "Used vehicles are like snowflakes so you really can't put a price on one." We left. I called in a complaint to Toyota's Corporate office because I knew word would get back to the dealership. The next day they called me back to try to lower their offer. I told the representative that I was upset because they lied about the certification. He told me that he didn't know they lied about the extra $300-$400 certification fee (they said it was $600). I told him I had already bought a car from their dealership & was really upset about their dishonesty. I also said that I would be sure to post about my experience all over the internet. The representative told me that I should realize that 1 customer's complaints will not impact their business. The next day the Gen Manager, "Rocky" called to "apologize" he admitted they tried to sell me a vehicle already certified and charge a certification fee. He told me that he would call me back later with an offer to make it up to me. He didn't call back for over 7 hours so trying to give him the benefit of the doubt I called him back. He told me that he couldn't offer me a better deal on the car because they got it for over retail value so it would be a loss for him. I told him that I am evaluating him for honesty as well. He promised to call me back before 10 more

Most informative online chat session of any Toyota dealership in Dallas that we contacted (I was from out of state). Answered each question directly, no run-around or evasive answers. Given info on 3 cars that were what we were looking for with price and discounts via email within a 1/2 hour after chat session. Very courteous in answering multiple questions. Price was exactly what we expected. Referred a close relative to go there who is extremely cautious in dealing with car salesmen and they also bought a car from Greg 2 weeks later. more

Servvice was timely and excellent. more

I want you to know what wonderful service I received from Jimmy Arroyo. My car had been at another repair shop for my annual auto inspection about 2 weeks prior to my contacting Jimmy. When I took my car to the other shop, my check engine light was on and the A/C had started intermittently blowing cool air. I had asked the service shop owner to check on the A/C as well as the check engine light. When I picked up my car, the shop owner advised me that the A/C was due to the clutch overheating. The only way to repair would be to replace the condenser the cost being around $900. I left the shop worrying about how I would get through the summer. I went about a week without A/C when on Tuesday, June 15th, as I was driving home from work, my car stopped running. I am 59 and single, having auto trouble is one of my worst nightmares. It is so difficult to know who to trust. more

The service department at Toyota of Irving is awesome. They always have time for you and actually listen to what you say. The car is always ready when they promise. more

Notably good service experience Good customer service more

As always, a pleasant experience. Thanks more

One of my wife's windshield wipers came of track, and Toyota of Irving put it back on for my wife. more

The sales lady was excellent - so knowledgeable, friendly, and professional. Everyone at the shop was the best! I truly can't say enough about what a pleasure it was to work with this group of people! more

Great. It was the 10,000 maintenance check. I was in and out quickly. more

Outstanding!! more

My car was bought at another dealership and this dealership service department went out of their way to correct the problem for us at no charge more

Great customer service. more

I can go in and leave my car and trust my service advisor Jimmy Arroyo to take care of my car and he does an excellent job these last few years. more

My wife and I were told we had 2year service contract on maintain today with my 15000 mile check was told it was 2 vists that just isn't right we were told it would be keep up with on computer and they did not have write it down on paper thanks Joe and Deanna Britton more

I've been coming to Toyota of Irving since 1995. My experience with all departments has been excellent about 95% of the time. All businesses should do so well. more

Great Service, well pleased. more

It was an excellent experience purchasing a vehicle from your dealership. It was quick and your representative was very courteous, professional and listened to our needs on the specifications we wanted on a vehicle. I am proud to refer your dealership to everyone I know who would be in the market for a car. more

fun,polite,great more

I'm not sure which visit this questionnaire pertains to, but both of my recent visits have been very positive with prompt, knowledgeable and caring individuals. more