Avoid Used Car Sales Dept. In 40 + years of buying cars, I have never seen such poor customer service. Avoid salesman Carlos Barrera. He is rude, aggressive and mean. He actually illegally threatened to repossess a $20,000 car that was bought and paid for, with cash. Once he makes the sale, it's over. He'll do nothing else. Neither will anyone else over there. We bought the car 6 weeks ago. We had to make numerous phone calls to Joel Alvarez, the used car manager, to get the promised owners manual and still do not have the license plates. Whether it's racism, as evident below, or something else, they just don't seem to like their customers, just their customers money...and it shows in how they treat you.
more