This place is a joke. My mom was in a very bad accident and her eye glasses were left in the car. She was in the hospital for several days and we were not allowed to get her valuables without her or a POA. Well I had to come 5 hours away and get things rolling and she was relased from the hospital. She could not walk very far and was in intense pain. She there with us said she did not want to see the car (she was lucky to walk away from this accident). They flat out refused and said ""DEKALB COUNTYRULES STATE HAT ONLY THE OWNER IS ALLOWED BACK THERE"". Finally they allowed another fmaily member back there and still would not release the personal items because they could not locate the registration. She has her GA DL, wich is current and all she wanted were her glasses. They would not release. She cannot see without her glasses. She has medication that she is supposed to take, but cant even read the names on the bottles or how to take it without someone reading it. She was in so much pain and they saw that and was going to make her walk all the way to the back of the property. I will be writing the officials in Dekalb County about this and even asking that they look at who they contract for towing. This is criminal. I hope everyone will see what horroible these people are. My mom is very upset by her treatment. And still does not have her glasses. She has to wait 2 more days, due to having to go to the tag office and get a copy of her tag receipt. What a crock. They could have easily just given her the glasses. I am so mad. I also work in the law field and this will go a lot further than this comment.
Pros: there are no pros
Cons: location, customer service, lack of understanding, wait time
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