Filled out an online question with specific detail about a quote. "Adam" called identifying himself as a project manager. I asked for an estimate to repair my roof damage. Adam went through a friendly yet inquisitive litany of questions including: Do you have insurance? Has the adjuster been out? Did they say the entire roof needed to be replaced? What did insurance co. allow to be done to the roof? I stopped him and asked what the heck that had to do with an estimate on repairing the roof. I told him it make him seem like they were being dishonest by making their estimate match the ins. so. I asked Adam where the companies of integrity were who would come out to give a true estimate regardless to what an insurance adjuster had said. That's what I was asking for. I told him it make him seem shady. He said he came from a company that was not of high integrity and assured me he was above board. I told him it didn't seem like it with the questions he was asking. I explained I'd had one contractor come out today and once I told him insurance was paying, he immediately started adding additional charges. He listened patiently and confirmed he could come out at whatever time I wanted. He mentioned a time on this coming Wednesday and we disconnected. Not 45 minutes later, he called back to tell me he discovered he has meetings this week on the day he was to come to do the estimate (oh really, b/c early your schedule was so clear ALL week). And since I'd stated I wanted the estimate done quickly (Lying), he would not be coming this week but he knew a few guys "with other companies" that he'd be glad to recommend. So I asked him what he'd read in my communication that stated I needed it done quickly. He said, well, I understand you want it done right away. At that point, I realized he just didn 't want to come do the estimate so I told him I didn't need his recommendation, thanked him and cut the line. He phoned back immediately and say, "I'm sorry, I think we were disconnected". I said, "No honey, we were done" and disconnected the line. Now the guy who had so much integrity was not credible enough to come out and give a TRUE estimate but wanted to give an estimate based on what the adjuster had said. If I'd wanted that, I'd have given him all the information from the adjuster and said, "now, can you work within the parameters of the adjuster?" Shoddy character. Please, I'm sure ADAM you did me a favor.
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