Tires Plus Total Car Care

Keep up the good work is my tip.\r I have been impressed with the knowledgeable employees, their personalized service, and dedication to the customer. I have been going there for years.For every problem I have with my vehicle. Not just for tires. They are honest and get it fixed. And they fix it right.. Justin, Martin, the mechanics..all good. I thank them for their excellent service. Years ago I chose this location for I had stopped in for minor service. While sitting in the waiting area, there was also a woman who had brought her car in due to expensive repairs recommended by her dealer being needed. One of the Tires Plus men came to her and said there was no service necessary after they had examined her car, meaning that the auto dealer she was at previously told her numerous things were needed to be fixed. That instance sold me on Tires Plus and honesty.. more

The Columbia Heights Tires Plus is a complete scam. I took in my brand new car there for an oil change and what I got in return was a NON working vehicle. After returning twice, they kept telling me they would have to diagnose the vehicle. They kept the car for 2 days and told me it was a coincidence my car stopped working. They then told me I needed a new engine which would cost $1700. After I had my mechanic call them, they told me my engine had magically come back to life and they misdiagnosed it. How many people do you think they misdiagnose on the daily and customers pay up to thousands of dollars for their error? When I got my car they told me never to come back and the manager even had other people say it to me who had NEVER seen/talked to me before. Worst customer service and service PERIOD!!! DO NOT GO THERE. more