Tile International

They do carry great tiles. However, when I asked to return several unopened boxes of tiles 2 weeks ago, the lady in charge told me they could take it back with no charge and pay me back with cash. I was too busy to go to the store until now, when I called the lady said they could only take them back with store credit and also a $50 charge for the handling and shipping. And also blamed me for not returning 2 weeks ago, she also provided me with no reason why the policy has changed and I can't get full refund, she only said it's been 2 weeks. Hello! I wasn't told that I had to return 2 weeks ago in order to get full refund when I last called, she just told me to call again before I go back and she will process the order for me. and the lady herself admitted that the order can be returned within 30 days of purchase. It's only has been 21 days since I purchased. I'm not going to do business with someone who do not keep their promises to their customers. This is not about money, it's about the credit of a reputable store. I ended up keeping all the tiles myself. Hopefully, I can find a better use of the left-overs. more

Some granite and tile businesses I have walked into made me feel like I should have a BMW parked outside just to be able to talk to them. Not so with Tile International in Waltham. The staff listened closely to what I wanted and worked to come up with some excellent choices in granite counter tops to fit my budget. The install in an older kitchen where nothing was square was superb! I couldn't be more please. I recommended Tile International to my friend and she was so impressed with their professionalism, service and prices that she ordered her granite top counters their too. This place is definitely worth checking out! more

This location is a bit out of the way (they're pretty close to Yolanda's Bridal). Parking is no trouble at all, but I don't think there's any public transportation around. No one seems too eager to help you out here, but you also don't feel unwelcome or that you're being watched every minute (like you are at other tile places). They have a pretty big selection, and they carry some in stock items like ceramic soap dishes and other bath/shower accessories. The real deal here is the big closeout section in the warehouse in the back. Especially if you're doing a project for a smaller space where you don't need a ton of stuff you might get really lucky here and find some tile at really great prices. Otherwise their prices are pretty comparable to other tile places. more