Tibro Medical Inc

DO NOT USE THIS COMPANY. Cheap supplies. A total scam. more

Never, ever deal with this company. We were never billed until over a year after receiving the cpap supplies and then threatened with collections by the billing person, who was very rude to us when we asked questions about why we were getting a bill over a year later. We began making payments, but every time I tried to call to make a payment, the billing person never answered her phone and she took over a week to return my calls. Her voice mail states that it takes 7-10 business days for her to return calls, which is ridiculous. Not once in the 6 months dealing with this situation, did the billing person ever answer her phone. After repeatedly failing to get a hold of a person to make payment each month, I mailed a check to pay off the balance due. A week later, my credit card was charged without my authorization. I am still trying to get a refund of that charge. There are many medical supply companies to choose from and I would definitely stay away from this one. more

Tibro Medical (Tibro is part of Orbit Medical) is a business you should try to avoid. I will get to the reasons in a minute. You have many choices in getting medical supplies and I personally believe you should go to companies that are trustworthy and interested in customer service. My issue with Tibro Medical deals with C-PAP supplies. I have always gotten my supplies from Orbit and then Tibro Medical. It had been years since I have ordered supplies since I have a pervious balance that I am still paying off due to the fact I was not actually billed for 2 to 4 years after receiving the products. Well my first question to Tibro was if I was covered. After a week and having to take the initiative to call the sales team back, I was informed that my supplies where covered and that I was in-network. This was my mistake, trusting a company to inform me correctly about my insurance status. After all the years, I have always asked and received and honest answer from companies about my coverage. Well, thanks to Tibro Medical I will be double checking any medical company I do business with(It only takes one bad company to ruin for the others I guess). What I was not informed by the company was that Tibro Medical was out of network. I learned this when I received my EOB from my insurance company. When I called the company they did admit to being out of network at this point, and would return all unopened material, but would not budge from taking back from open materials, I talk to several managers. The sales manager correctly stated that I should have known my insurance better, but would not admit to the obvious fact that it was my mistake for trusting Tibro Medical. That day, I contacted the better business bureau which takes two days to submit a complaint. Two days after discuss the issue, and the day of my complaint was sent to Tibro Medical from the better business bureau, I get my first and only ever call about my past due amount that took them 2 -4 years to even bill me (and making payments on). Interesting timing don?t you think? You can make your own decision and you should double check to make sure a company is really covered, but is this the kind of company you want to do business with? I know my answer. more