Tibbitts, Inc.

In response to Judy A from Tibbitts Inc..\r Your vehicle was towed to our police impound lot by the request of a police agency. The key we received at the scene is the same key that we returned to you. It seems you can't come to the rationalization that we didn't do anything to your vehicle other than tow it, why would we? You have posted negative reviews on all of our sites, using differnt names to tell your fictitious story. I hope it makes you feel better. Maybe you should be confronting the operator of your vehicle and not us. more

THEY LOST MY KEY\r MY 16 year old daughter had her Toyota towed and when she went to get it out they gave her a different key from the $300 key that opens the door keyless. When she said it wasn't her key they said it was what they had.\r The key they gave her worked but all my other authentic Toyota keys that I had for the car didn't work. \r I went to Toyota. Toyota said that they had changed the security code and that is why none of the keys work but the new one they made.\r I called them many times and they had no idea what I was talking about and were rude and nasty. I don't know how they run their tow company and maybe management didn't know that someone had illegally tampered with my security system in my car.\r I find it outrageous how this went down.\r ZERO stars more

I've taken our cars to Tibbits countless times since I discovered them in 2007. They've always been fair and honest. Randy and Robert are great! If something doesn't need fixing, they tell you. If they accidentally mess up something (as we all do 'cause we're human) they tell you and fix it, no charge. They honor their warranties too. They put in a motor mount on Neon for me and about 9 months later it failed. Well, a new part wasn't available for almost 6 months (maybe longer) after that, and they still made the replacement free of charge. They put an alternator in my car that happened to fail after 13 months. Again, they replaced it free according to their warranty. I've seriously spent thousands of dollars over the years at Tibbits and I've been glad to do so. If Randy or Robert tell me and my wife that it cost X, it costs X! Some of the work I've had done are alternators (x3), water pump, radiators (x2), transmission rebuild, motor mounts, tires, alignments, timing belt and probably a bunch of other stuff I can't think of now. I grew up working on cars so it's not like I'm an uneducated person when it comes to auto-mechanics. I don't have the time like I used to so I take my cars to Tibbits. Even if I moved on the other side of town, I would still take my cars there. My only gripe is I wish they still had another location. They used to have a place on Forsythe and University and now they only have the place on Alafaya. I have to make sure I call ahead now to make an appointment if it's a non-emergency. more

My daughter was in an accident and Tibbits towed her damaged car to their lot. The tow charges and storage prices were reasonable. Picking up the vehicle couldn't have been easier. Polite, friendly and professional. I'm old fashioned and appreciate the neat uniform, good attitude and good old fashioned service like this. Thanks, Robert, for a pleasant experience under an otherwise bad time for my family. more

These guys are great. Very professional and highly skilled. Always has the vehicle ready when promised. These are the only mechanics my wife will go to. When another mechanic told her the noise was her alternator, she went to Tibbits only to fine out it was just the idler pully making the noise, and it did not need to be replaced unless the noise bothered her. She had them replace the pully, and was on her way with a quiet vehicle. She has not gone to another mechanic since. These guys may not be the cheapest, but they do the job right the first time, and stand behind their repairs. They know how to treat their customers, and don't take advantage of women. Pros: Great mechanics more

I've never had a problem with Tibbit's in OVIEDO on Alafaya Trl. I've been going to Tibbit's for the last three years, recommended by a trusted friend. I say that their price is fair considering in return for a great service from HONEST people, which are hard to find these days. From smaller services like oil changes/tire rotations/alignments to larger mechanical issues like a coolant leak/needing parts replaced, I've never felt more comfortable entrusting my car to their care. They do call prior to doing any work on the vehicle, give an estimate, and STICK to that estimate. Unlike large chain repair shops who just treat you like just another profit, the people at Tibbit's in Oviedo know you by your name. Once I had to get a second estimate from a DIFFERENT repair shop (I won't name names), they were wanting to charge $300 over what the estimate Tibbit's gave for the exact same issue, on top of other random non existing ""problems"" with my car and tried to charge me a service fee to have my car even looked at! As a college student and knowing that these are hard economic times, they try to give me (student) discounts whenever it's possible, and I never ask. Robert and his team members always go above and beyond. They care about what they do and ensure that their service is at its best. I highly recommend Tibbits in Oviedo for anyone looking for an auto shop to take their car to. Pros: honest, trustworthy, experienced more

Been going to Tibbit's since I moved to the UCF/Oviedo/East Orlando area over 10 years ago. They have always treated me fairly. They call prior to doing any work on the vehicle, give me an estimate, and STICK to that estimate. Yes, the prices are a little higher than some other shops in the area, but at those other shops I've had to go back to them for shoddy work on my truck. I've NEVER had to go back to Tibbit's for a fix on a new repair. Robert is a great guy to chat with about what's happening with your vehicle. I've recommended them to friends and strangers alike and I've never been let down. Pros: Friendly, knowledgable service more

My son attends school nearby Tibbitt's. He had his car repaired at Tibbitt's. Although my son claimed the service manager was very polite they cut his wallet wide open while he was leaving the shop. They are polite thieves. Their website claims they built their business on fair pricing and mechanical expertise. Unfortunately, Tibbitt's is nothing more than another great American RIP-OFF SHOP. When I researched the pricing for parts for the repair, I found that Tibbitt's practice is to charge full dealer list OEM prices for the parts they used. This would be the same cost a dealership would charge for parts if the repair was done and the dealer was into ripping -off their customers. I am sure that Tibbitt's used the same after-market parts that can be purchased at any reputable auto parts store in the area. Here's an example: Tibbitt's charged my son $ 11 for a spark plug $ 152 for a wheel bearing $ 66 for spark plug wires. These are all full list prices if you went to a site for geniune OEM chevy parts. I could purchase the same quality AC-DELCO parts from Advance Auto Parts for $ 4 for a spark plug, $49 for a wheel bearing, $25 for spark plug wires. Pros: close to college campuses Cons: unfair pricing,preys on college students money more

How can these people continue to run their unprofessional business this way? I own many corporations, and if my business were ran this way I would shut myself down. Tibbits is very unprofessional, act very uneducated, and speak to their customers however they please. Their service is not recommended and I plead you to steer towards a diffrent company to do business!! I had my car towed there from an accident, and dealing with this company has been nothing but frustration and stress because they are absolutely rude in every aspect imaginary. They used vulgar language while speaking to me on the telephone and before I could say another word they hung up on me accesive amount of times. They would not give an explanation for the prices being so high, and may i quote what the lady said , ""that's it, theres no explanation you idiot."" Cons: horrible, rude, vular language more

I was in a crash yesterday and my car was totaled and towed here. I am a valencia student and had alot of hw to do with all my books in the car. I was in the hospital last night and was told i could get my stuff on saturday and bring it home. When i called to tell them i was coming it was 10:50 am. I said i really need to come get my stuff and valuable out of the car and the guy said "" well that sucks, we close at 11am"" and hung up on me. They are rude people and do not care at all about their customers. more

I am a college student at UCF and have been using them for almost 2 years. Tibbits has great customer service and they do excellent work. They have always given me great results. more