The Puppy Palace

I purchased a beautiful baby girl who I love dearly and need to tell you all the reviews I have read are correct about Puppy Palace. They should be shut down. The owner is very rude money hungry and asks for cash as payment. I fell in love with my puppy because she was the only one that showed some what normal puppy behavior, I brought her home and ended up having to take her to my vet. She was very sick and they knew I was getting her so our other dog would have company. I called to tell them she was sick and they said 30% RESTOCKING FEE.... My vet told me he has been trying to have them shut down for a long time. Do yourself a favor and ask any vet in the area how they feel about this place. They are money hungry dog hating people in my opinion more

Come on now. real p is on here several times saying hes different people saying good things. this place is a horrible puppy mill and needs to be shut down. email complaints to stephencrawford@agr.nh.gov. more

Everyone please listen. there are soo many bad reviews on here about sick puppies being sold here. I went here today and you can clearly see they have sick puppy mill puppies. REPORT THESE LOSERS TO stephencrawford@agr.nh.gov .. He is the vet that check on pet stores to make sure they sell healthy puppies. With enough complaints we can shut this hell hole down.. I emailed him today. When you walk in a pet store and a puppy isnt jumping up to see you or aleast lifting its head to see you and wont respond when you pat it, ITS NOT JUST SLEEP, ITS SICK. more

I just learned that this pet store gets all there puppies from puppy mills...This place should be shut down! Yes, it is all decorated to look like a classy boutique but why would anyone support puppy mills.You should never buy from any store that sells from the people who breed dogs only to make a profit and think nothing of the quality of life that these poor abused parent dogs must face. .They are kept in cages with little if any place to turn around in. They are left filthy and sick. Do No Support Puppy Mill Breeders. more

Here's a news flash for everyone on here, The puppy palace is about one thing and one thing only...making a dollar and that's it. The dogs are neglected and that is a fact, I have seen it for myself so before anyone comes on here and says I don't know what I'm talking about or I am "hating", you obviously have not seen what I have seen. The vet for the puppy palace is paid by puppy palace and as long as the store is getting business the vet is getting business so of course the vet will let certain things slide to get the puppy sold, such as kennel cough or any other sickness that YOU the customer must deal with after you pay an outrageous amount for a puppy. The owner does not love dogs, she loves money above all else, any contract you sign is to protect her and her pocket first and foremost. Many dogs come in sIck and leave sick, they are from puppy mills and are a lot of the dogs die shortly after they are received and many die after purchase it is a sad sad situation and the owner is rude, selfish, and money hungry she does not have a care in the world except a buck, she should be shut down and put in jail for robbing people of their money and neglecting and punishing poor puppies that can't defend themselves, please go in and tell Sharon (the owner) how you feel. more

I bought my little Yorkshire from Puppy Palace in Salem, NH. Unfortunately, when I brought my cute little puppy home... To only find out that she had a blood disease and kennel cough and pneumonia. After, several visits to my vet and weeks of antibiotics and daily treatments for her tiny little lungs. My Yorkie is finally healthy. My vet wanted me to return the diog to Puppy Palace and said, that Puppy Palace is selling sick, unhealthy dogs and is only out to make a buck! He also, stated that most pert stores buy there dogs from Puppy Mills. Fortunately enough my Yorkie is doing well... I will never purchase a dig from there again. I learned my lesson and will never support a store or owner that claims she loves puppies. If that was the case, she would not sell puppies that she knows are sick or come from puppy mills. more

We bought a Siberian Husky from the Puppy Palace a week ago. We reported to them on the second day that the dag was sick. I am not aloud to use the language on this board that owner used. But short story was " If you want your !@#$%^ money back bring the !@#$% dog back". We decided to bring her to the vet instead of back to that store. The vet said she has Kennel cough and put her on antibiotics. I asked the store to pay for Half the vet bill. That was a big mistake. First I was told the dog was fine when she left there. The Vet for the store confirmed to me that the dog had Kennel cough and should have been treated. I was also asked if my house was drafty and told it was just a common cold. I have proof of purchase date. Proof of date she went to the vet and proof of when we notified the store. I will never buy puppy from this store again. Don't be fooled by their charm, their true colors shine through once they have your money. more

Tiffany T. - Salem, NH I keep coming back to the Puppy Palace because it's the "best place around and the staff is so nice." It's "very impressive - the staff really loves the animals. It's super clean! Everyone is right on top of keeping it sanitary. Much better than any I have to to. Also have a great selection of unique things. Boutique is reasonable and cometitive, the selection is fantastic. No suggestions-everything is already great. more

Melissa P. - Tewksbury, MA Compared to other pet stores, Puppy Palace is "more personable, professional and friendly." My impression is that the pups are "very comfortable" and are in a "nurturing environment." "Excellent!" more

Naomi S. - Raymond, NH "I've been to (many) pet stores and was very impressed by the cleanliness." The staff is "very knowledgeable, friendly and helpful." more

I purchased my Boston Terrier, Mo, from the Puppy Palance 3 years ago. He is the 4th dog I have owned. All 3 of my other dogs had quite a few trips to the vet during their life. Not Mo, he is the healthiest dog I have ever owned. I have not had to have him to the vet for anything but his yearly checkup/shots. He is also has the best temperament of my 4 dogs also. Everyone that meets him instantly falls in love. The Puppy Palace is the best pet store I have ever been in that sells puppys and I have been in puppy stores alot throughout my life since I love animals so much. Thank you Puppy Palace!!!! more

Cassie T. - Chelmsford, MA on 7/16/2011 The precautions you take "shows that you truely care". Compared to others, the Puppy Palace is "a lot cleaner and friendlier staff". more

Carly S. - Salem, NH on 8/14/11 The Puppy Palace is different than other pet stores because "they seem to be well taken care of and their living space are much cleaner". My impression is the puppies are "very well taken care of". more

Kara G.-Salem, NH August 9, 2011 "I bought a puppy here 6 months ago. He is a joy, is very good, and brings lots of happiness to our family." The way they care for the puppies and the precautions they take "is wonderful- very impressed!" The store is "very clean, neat, very nice staff". more

Christine W. - Derry, NH August 8, 2011 "Very clean and very happy, healthy puppies and kittens." Merchandise selection and prices were "not bad". more

Tasha - Massachusetts July 27, 2011 "We bought 2 chihuahuas here and we come back for merchandise, bowls, for them and always a chance to fall in love again. I love this Puppy Palace. I'm in at least 3X a month. Reasonable price for purebred puppies. I believe the employees of Puppy Palace know and love what they do. THANKS PUPPY PALACE !!!!! : ) " more

This place is nothing but loving and caring. I have bought 2 puppies from this store in the past year and the people in this store are nothing but helpful and really do care about the well being of these pups. They are always available to help in any way they can. Seems like a lot of immature narrow minded bitter people like to say terrible things This place is awesome!! more

Went in a day during the week. Asked owner a couples of questions about the business and where the puppies came from. Got the answer of "all over" and I asked if that was it. Couldnt explain where her pups were from. Also she was very rude to people walking in. Read reviews about pups getting sick probably cause they are not being exposed to normal flora due to the amount of hand sanitizer used by people. Also wanted to see some licensure on the walls...couldn't find it. Will never get a dog from this woman, she is rude and sketchy and out to make a quick buck. Be smart and adopt or get straight from a nationally certified breeder. I feel bad for the dogs at Puppy Palace. I have put in a word with the state of NH about this business as well. more

Renee A., Derry, NH "We love it here. Great stuff! Great service! Cute puppies!" Compared to other stores, this one is "excellent-way better!" "Very reasonable prices and great selection." "We bought our very first (and only) puppy here. She is a long hair chihuahua named Nina. She is the best dog EVER! Everyone at Puppy Palace is wonderful! We have recommended Puppy Palace to many people!" more

Bev L. from Lawrence, MA The Puppy Palace is a "clean place and friendly environment." It "doesn't smell like an animal store. We bought our dog here and are very happy." The boutique has a "great selection". more