The Home Depot

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1200 Home Depot Blvd
Austin, TX 78745

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(866) 698-8574
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Reviews
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Best

I fortunately have had good service at this store. I can almost always find a friendly associate to help me with my questions, and they have been knowledgeable. If they do not k...

Worst

I have had the worst experience trying to order online with Home Depot. I ordered a 3 tiered water fountain and a Martha Stewart Patio set. I received the water fountain and the...

Home Depot Online Ordering - Just shoot me! 7/8/2014

I have had the worst experience trying to order online with Home Depot. I ordered a 3 tiered water fountain and a Martha Stewart Patio set. I received the water fountain and the base was cracked all along one side. When I called the manufacturer I was told I had to package it all back up and take it back to the store. I had destroyed the packaging because the flyer in the box says - "do not take back to store - Call us at this number." I used the base broken and faced that side to the back. Very frustrating.\r \r The second piece of the order was a $900 patio set. I went into the store twice to get status. Once they said it would be here soon. When I didn't receive it, I went back in to the store. They called for me again and I was told that someone would call me within 24 hours to answer my questions. That was days ago. I still have not heard anything.\r \r Today I call to see if I can find anything out and am told that the furniture was just picked up today in Atlanta by the more

Great service 1/20/2012

I fortunately have had good service at this store. I can almost always find a friendly associate to help me with my questions, and they have been knowledgeable. If they do not know the answer to my question, they find another associate or manager who does. more

What a joke 12/6/2011

Liz Zack obviously works there. Worst store I've ever been in. Lazy workers that refuse to help. Nothing in stock. Rude managers. Terrible store. more

Customer service needs work... 4/27/2011

I got to Home Depot around 10:30am to walk around a bit and see if workers were actually working today. I walked around store for 1.5 hours and never had a HD associate approach me or ask if I was looking for anything particular. I finally got a 'Hi, howya doing' when i was beginning to exit building. His name was ED and was very friendly. I explained I was walking around for over 1.5 hrs and never got any help. I was not really looking for anything but it would have been nice. I travel all over TX and visit HD stores on a regular basis because I'm a truck driver and deliver to many stores around TX and try and update the reviews of these stores, not only as a customer spending money at the stores but also as a customer delivering my goods to the store. The Receiving dept was less than friendly at all. I was delivering 1 pallet of custom masonite doors and with no other deliveries in front of me, plenty of room to unload my merchandise into the receiving warehouse, it has been almost 3 hours and im still waiting. Not sure on policies of HD for bringing in merchandise whenever possible to get out to the public but the receiving policies need to be audited to become more efficient for all. more

The Satuday piddler 5/17/2008

Knowledgeble helpful sales staff. Only glitch is when there are a lot of customers in the store, there can be a long wait to check out at the automated checkout stands. Need fewer of those and more live bodies at the cash registers. more
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Owner Message
  • The Sunset Valley Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Indianapolis, IN residents. Let us help with your project today!

Editorial
  • In Short
    This warehouse-size hardware haven has virtually everything you could need to create, repair or maintain a house or garden, with options for everyone from first-time DIY-ers to...

  • 7/31/2008 Provided by Citysearch
Additional information
  • Hours: Sun 8am-8pm, Mon-Sat 6am-10pm
  • Neighborhoods: East Oak Hill, Oak Hill
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