Overall, these guys were quite unsatisfactory. I actually have to think through all the things The Floor Store did wrong, as they were numerous.\r
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(1) They took almost a week to get out and give me an estimate. I was in quite a hurry, so this was inconvenient.\r
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(2) The guy who came out to take measurements used my bathroom while he was at it. This is fine, but it would have been nice if he asked. (This is the golden rule of contractors.)\r
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(3) Once measurements were taken, it took a couple of days to get back to me with a quote. Again, I was in a hurry and this set me back. I wonder if they introduced delay into the process to limit my options.\r
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(4) I was buying a large amount of carpet and a bit of vinyl flooring for the foyer. For some reason, there was a $140 "minimum additional charge" for vinyl. I thought this was odd, since they were already going to be out here doing the carpet, and it would be trivial to do the vinyl once they did the carpet. The guy on the phone
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