The Cooler Company

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3240 W 71st Ave
Westminster, CO 80030

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(303) 422-5308
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They were supposed to put in a vent too. Their boss came to check on things and the installers said "oh, boss, you can finish this then" and left! The unit was installed and said ...

Poor Service 7/13/2010

They were supposed to put in a vent too. Their boss came to check on things and the installers said "oh, boss, you can finish this then" and left! The unit was installed and said they didn't have the material for the vent and would call to schedule a new time to install it. We called them back 3 days later after hearing nothing. They said they'd call back later. We called every couple days for a MONTH, leaving messages asking for at least a call back. Nothing! We finally got a hold of them. They said 'Oh we were just about to call, how's tomorrow?'. Fine, whatever, have to take the day off work to wait for them and then they call saying "Oh, we're running late". HOURS late like my whole day has to revolve around them! Missed a day of work I didn't have to because they can't manage time! more
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Poor Communication 7/13/2010

Good: Price was ok, but too much for the service they don't provide. Initial meeting was good.. Bad: They were supposed to put in a vent too. Their boss came to check on things and the installers said "oh, boss, you can finish this then" and left! The unit was installed & they didn't have the material for the vent and would call to schedule a new time to install. Called them back 3 days later after hearing nothing, left message. We called every couple days for a MONTH, leaving messages asking for at least a call back. Finally got a hold of them, had to take off work, and they were hours late!. Improvements: Better time management, communication, and customer service! Customer service is more than having someone there to answer your phones!. Other: Be warned- get better service for what you pay for!. more
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Since 1995, Reputable, Reliable, and Growing Strong. We look forward to earning your business.

Owner Message

  • The Cooler Co. is family owned and operated since 1995, providing you with the best indoor air quality at a competetive price. Owner Steve Brandt, with nearly 25yrs experience, has built a reputation serving all of Metro Denver and the entire Roaring Fork Vallley; specializing in Retrofit replacement, new construction, boilers, snowmelt, and updating historical systems to have more modern and efficient alternatives. Steve has been on Tom Martino a number of times, promoting energy efficiency and rebates. This ultimately lowers the cost to the consumer; today with installation, and in the future on energy bills. The show also enabled us as a company to give back to our community/families in need. In 2009, we were able to donate $1000 to a family, for either their energy bill or groceries. In addition, we donated a furnace and installation to an elderly couple. What an honor! We have a full service division available 24/7, and guarantee exceptional customer service now and in the future.

Additional information
  • Neighborhoods: South Westminster, South
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