The Burns Clean Team

I went with this company and paid considerably more than I would have with another company based on the claims they make on their website.\r \r They stress on the website how important it is to pre-vacuum and how fast the carpets dry, neither of which occurred. The website claims a 1 hr dry time. When the guys left they said it would be 2 hrs. It ended up the carpets still were not dry 8 hrs later, some were still even damp the next morning. They state on the website that ""Others that have longer dry times from 3-24 hours are leaving 3-24 times more of the bad stuff in your carpet. This is a scientific fact that cannot be disputed."" I'm guessing on average my carpets were left with 15 times more of the ""bad stuff.""\r \r They also guarantee on the website to provide ""the most through cleaning available, or it's free."" Not surprisingly, they have refused to give me my money back. After I contacted them to ask for a refund, they told me ""A redo on the floors is what has to be done. Because people today are not honest we have to be given the chance to rectify the situation and document that rectification."" I would never allow this company back in my house. Not to mention, I do not want to further damage the life of my carpet by having them steam cleaned again so soon. more

They did an excellent job on my tile floor. I was very happy with their service and would recommend it to anyone! They were very professional, kind, caring, and knowledgeble. I will definatly have them back soon to clean my carpets. Thanks! more

Since I am allergic to the smell of floor wax, I called this company for some floor waxing. I left the house and stayed at our neighbor while they were doing the job. I really trust the people from this company. I didn't encounter losing valuable things ever. Very trustworthy. more

We were very pleased with the carpets. They turned out really well and look as good as new. It was well worth the money! We are glad we found you. more

We hire these people to clean for us but I cannot allow my kids to be playing on the ""washed"" carpet. I was still dirty. more

Thanksgiving is just around the corner. I needed to clean my house especially my living and dining room. I called up this company for some carpet cleaning. They did a good job and didn't gave me a headache. Good job! more

I noticed that my restroom needed some tile cleaning. Black spots at the corners were visible and I don't want to explain it further. I called up this company and they headed to my house as scheduled. The employees were good and didn't say a thing about the issue. They cleaned it in more that an hour and I thought I was in a different restroom. Good job! more

I really appreciated the great job to get the house ready for showing. You went beyond the agreed contract in your service. You don't find such professional and courteous service very often. Thanks more

I was disappointed by their work. I thought it be a lot cleaner and they are a bit messy as well,, :-( more

Great service, great guys, I wasn't ready when they showed up because I didnt expect them to be early definately recommend for future use... Thanx again!! more

Hello I just wanted to take the time to let you know your cleaning technician did another outstanding job cleaning my carpets last week. I'll be contacting you again in approx 6 months. Thanks for the great service and having key customer facing employees like Gerry. I'm in sales, and I know what it is like to provide a service that exceeds customer expectations. more