When I first spoke with Ray I notified him of the contents of my move and he told me that everything would definitely fit in one load. When the crew was wrapping up, they had yet to load all of the clothes and several boxes and pieces of furniture into the truck. I was told it was full, so I went outside and checked the truck myself and noticed that there was plenty of space left in the truck...at least 8 feet. They managed to fit my love seat and desk, but nothing else. I was left to move everything ourselves, defeating the purpose of hiring movers in the first place.\r
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I was told that the crew would help transport things such as mirrors, washer/dryer, bed frames and that the move included disassembly and reassembly. The morning of the move, the crew did not want to do these things and I was stuck wrapping pictures and mirrors in my own packing materials, thus eating up my time and additional cost. Upon arrival at my new location, the bed was thrown where I told them to place it...we assembled it later on our own. The washer and dryer were not connected as promised and also we discovered that they were damaged by your movers and their method of packing. I noticed on several items including the washer/dryer and several pieces of furniture (some of which are antique) that clear PACKING tape was used to secure them during the move. Packing tape was wrapped around several of our items and when I went to remove it, the finish was stripped off of the furniture. Some of these items are very old family heirlooms. \r
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I have a very nice and expensive, NEW, couch that must have been crammed in the back of the truck because now the frame of the couch squeaks constantly. It appears that the supporting frame was damaged in the move.\r
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When it came time to move our things to the new apartment, the crew didn't even know where to go. I had to drive at 30mph down the highway so that they could follow me and not get lost. \r
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I was also told that I could pay the total balance on my credit card, but when it was time to collect, the mover told me that I had to pay the gas charge in cash. This was never discussed with me. After I questioned this and the motive, he finally said that he would be able to accept the entire payment on credit card. Something doesn't add up here.\r
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Overall, we are very disappointed in the quality of the move. When I tried to contact Ray after the move to address these issues, he completely ignored my emails. I would never recommend using this company unless you want to get swindled. Don't be fooled by any special pricing they offer because you will pay for it later in damaged goods and time.
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