Texaco Xpress Lube

The new oil plug I had was lost so they substituted another. I went back to them and started to explain what they had done, but in less than 2 minutes the manager was denying any responsibility. I showed him the one they used and a picture of the one that was lost. He pointed out they threads on the substitute were correct. What he failed to realize was the plug was too short, and when he tightened it he most likely did not even realize he had stripped the threads of my oil pan. He said he needed to look at the car. I gave him my number and asked him to call when he got off work. Two weeks have passed and still no call. What bothers me the most is they refuse to take responsibility and blamed me. I strongly suggest STAY AWAY. more

I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare. The Oil change was fine. But apparently when they checked my fluids they ""misplaced"" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated. They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there. At least that's what they thought. I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009. I have yet to be paid my judgment. My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, ""you ain't nobody"", literally ""F. you - sue me"" type attitude. And that is exactly what I did. I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage. I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list. I would appreciate it if you helped me. Thanks in advance. - Scorned Consumer more