Teddy Bear Pools & Spas

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41 East St (at From Int-91- Take The Int-291 Exit- On Int-291- Take Exit 5B- At The Light Turn Right On To Roosevelt Ave- Bear Right On To East Street- We Will Be About 2 Miles Down On The Right.)
Chicopee, MA 01020

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(413) 594-2666
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Reviews
( 13 )
( 5 )
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( 4 )

Best

Good: The service in the store is Outstanding! Water problems/filter problems I always get great service.. Improvements: A better phone system. It is had to get a live person but ...

Worst

I have had nothing but problems with my pool installed by Teddy Bear Pools! I tried to talk to the owner thinking he would want to know what my experience has been.Teddy Hebert is...

Waste of time and money 5/13/2012

I have had nothing but problems with my pool installed by Teddy Bear Pools! I tried to talk to the owner thinking he would want to know what my experience has been.Teddy Hebert is so arrogant he didn't want to hear anything I said. more

Bad Service 6/15/2010

I have had a bad experience with a repair. Beware!! they do not follow through. the repair men cut up my not ripped liner. The supervisor came in swearing and threw duct tape at a service man for cutting my liner. They accept no responsibility and they do not answer the phone. The old liner is still on my lawn wet and heavy. They are gone. They still will not return a call. more

Such a good experience 1/26/2010

Hi John\r \r Hope and I have had been enjoying the Hot tub for about a month now and it is the best $4K I have spent in a very long time. Attached are some pictures; feel free to use as you wish.\r \r \r On a side note I would also pass along that it has been along time since I have had such a good experience with any company. The guys who delivered this had to get it up the stairs and lift it over a four foot railing to get it on the second floor; a task that seemed impossible at first look.\r \r We opted to run this in 220 mode and my guys hooked up the neutral wrong and it would just trip the GFI disconnect panel when we turned the power on. I called your service department mid morning and that afternoon when I got a callback and whomever I talk to was sure the neutral was hooked up wrong and told me he would be out to the house to check it out the next morning.\r \r He did fix it the next morning and I was able to get the tub filled and running the next day.\r \r I also got a call from Ted more

Don?t buy anywhere else! 11/19/2009

I bought a spa from another dealer in Ludlow, MA about a year ago. They have been no help. The Teddy Bear Pools Staff has been exceptional even though I didn?t buy from them. ?I should have?. My Advice Buy From Teddy Bear Pools & Spas you won?t regret it, especially if something goes wrong. They are extremely helpful. more

Teddy Bear Pools & Spas Rocks 7/28/2009

Teddy Bear Rocks! I was having big problems with my filter and could not keep my pool clear. It turns out the filter I had for my in ground pool was an above ground filter. The parts staff was great the walked me through every filter they have and asked me questions to see which filter would best suit my needs. \r \r I had the Teddy Bear service department install the filter and with in 2 day my water was crystal clear. That is exactly what they said would happen. \r \r My recommendation to all who need help with your pool. Go to Teddy Bear, Ask Questions and listen they know what they are talking about. more

Inground Pool Teddy Hebert is not honorable or honest! 7/12/2008

I have a 20 x 40 inground swimming pool that Teddy Bear Pool put in for us. The first liner when the pool was new was beautiful. No creases or any problems workmanship wise. \r \r A number of years later, the liner had been torn by the kids and repaired several times and wasn't looking too great. \r \r I bought a new liner from Teddy Bear Pool and they installed it. This was in the fall and they closed the pool at the same time. I did not get to inspect it at that time.\r \r When the pool was opened the following Spring the liner had creases in it, the sides had been pulled too tight against the pool walls and you could see every seam and bump on the walls or it could be that the foam was too thin. The top edge all around failed to go up to the bottom of the coping and all sorts of things go down there such as pine needles floating in the pool. If the kids splash it goes down that opening. \r \r When the pool was opened the subsequent Spring I found those problems and called Teddy Bear P more

Pools & Spas 2/5/2008

This pool/spas place is really of good quality. Our pool is sturdy and is working very well. The price is good, though the bigger the pricier. They also have all the right chemicals. If in need of aquatic services, grab your Teddy! more

Best Service Around 2/3/2008

Teddy Bear Pools and Spas is the place to go if you want a great product and excellent service that will stand behind it. Their staff is helpful and friendly. They run some great deals during Big E time. This is the place to go if you want a pool or hot tub! We won't buy a hot tub unless it is from here. more

Best Around 1/22/2008

Teddy Bear Pools & Spas is definitely the place to go for any pool or spa question or problem. They will test your water and help you figure out what you need. The staff is very knowledgeable and pleasant. more

Good service 1/20/2008

We purchased a hot tub from Teddy Bear about 7 years ago and have had only a few minor issues with it. The service Teddy Bear provides is great and the quality of the spa is impressive. more

Great pool place 1/17/2008

For the last 3 or 4 years we have been using Teddy Bear Pools. They installed our above ground pool. We have had no trouble with it! We bring our water there to be tested and the service is great. If you have any questions they answer them. It is great service! more

BEST choice for pool service 1/15/2008

This company is great. We highly recommend them for their quality of customer service. They are very willing to meet your needs and will always find a solution to any problem. more

Teddy Bear Pools 12/14/2007

Clearly the leader in this area with regards to customer service, quality, and overall professionalism. The staff is courteous and very knowledgeable. more

Great service 11/24/2007

We purchased our above ground pool from Teddy Bear Pools & Spas. The price was very reasonable, service was excellent, and installation was prompt and professional. I'd recommend them to anyone. more

Teddy Bear Pools 11/15/2007

This is the second pool that I purchased from Teddy Bear Pools. They are a very reliable company who stands by there material. Whenever I have a problem with my pool I just call them and they are very responsive and helpful. I feel very confident buying a pool from them. more

Awesome Job! 11/12/2007

We've bought two Teddy Bear Pools in the last six years. First we had an above ground pool installed and after moving to a new house, we had them install an inground pool. They are a very profession company. They give reasonable quotes and do a great job on installation. They always go above and beyond what you expect. more

Great service 11/11/2007

We live in WEstfield near Teddy Bears competitor, but always use Teddy Bear for our service issues. We have hot tub and ingroung pool and whenever we have a question or need service theya re fast, friendly, and priced right. more

Give the Bear a Hug 11/9/2007

This is a terrific place if you have pool or hot tub. They never steer you wrong! The staff is very helpful and professional. We once went to a different pool place, spent $135 on chemicals and the pool still couldn't be used. We took our problem to Teddy Bear, and they fixed it for $16. more

The service was great 11/8/2007

I shopped at Teddy Bear for the end of the year clearance. They had great prices and the staff was nice. It is not in a convenient location, but it is worth the ride. more
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Teddy Bear Pools & Spas

Owner Message
  • *#1 Dealer Of Pools And Spas In All Of Massachusetts.
    *Serving Western Massachusetts And Northern Connecticut And Beyond.
    *Unrivaled Reputation For Delivering Quality Pool Installation And Yearly Maintenance.
    *We Specialize Only In Pools & Spas.
    *We Believe That Being Experts In Our Field Is More Important Than Being All Things To All People.
    *With Over 34 Years Of Installation & Service Experience.
    *It's No Wonder That More Massachusetts Residents Choose Teddy Bear Pools & Spas Than Any Other Retailer.

    ASSOCIATION
    Home Builders Associatiion
    26 CPO Certified Employees
    Aqua 100 Hall Of Fame
    Member Of APSP

    ?Sells And Installs In-Ground Pools In All Shapes And Sizes, Above Ground Pools, Hot Tubs/Spas.
    ?Our Retail Store Offers All Your Pool & Spa Needs From Pool Maintenance Equipment To Pool & Spa Toys.
    ?Our Extensive Parts Department Stocks Over 33,000 Parts & Can Get Almost Anything.
    ?With 5 Laboratory Stations For Testing Your Pools & Spa Water, Our Expert Lab Techs Can Solve Your Water Chemistry Problems.
    ?A Full Line Of Teddy Bear Brand Chemicals For Your Pool Or Spa.
    ?Showroom Featuring 5 Running Above Ground Pools, 2 In-Ground Pools, 15 Or More New Hot Tubs & A Certified Pre-Owned Hot Tub Showroom.
    ?In-Ground Repair & Liner Replacement, Above Ground Pool Repair & Liner Replacements.
    ?Pool Openings & Closings.
    ?Hot Tub Service & Repair Fleet Of Vehicles For Your Service Needs.


    BRAND
    Parts:
    ?Sta-Rite Filters
    ?Eco-Smarte Chlorine Free Systems
    ?Aquabot Robotic Vacuum Systems
    ?Bioguard
    ?Baquacil
    ?Baquaspa Chemicals
    Products From:
    ?Poolm aster
    ?Swimways
    ?Swimline & Many More.

Additional information
  • Hours: Mon 09:00 AM-07:00 PM;Tue 09:00 AM-07:00 PM;Wed 09:00 AM-07:00 PM;Thu 09:00 AM-07:00 PM;Fri 09:00 AM-07:00 PM;Sat 09:00 AM-04:00 PM;Sun 10:00 AM-04:00 PM
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