Team Volkswagen of Hayward

Abby’s recent response to me this weekend to my previous review warrants yet another response. Abby and Team VW of Hayward are absolutely pieces of work and extremely unprofessional. Abby and Team VW of Hayward are the most condescending, patronizing and sarcastic group of people that I have ever met and/or dealt with. Abby and Team VW of Hayward cannot handle the truth and do not know the meaning of truth. Abby and Team VW of Hayward are in fact trying to hide something and the dishonesty that resonates at that dealership is overwhelming and is evident that such behavior and dishonest business practice is the standard operating procedure of that dealership. All of the negative comments that I have stated are factual and Abby’s continual denial and attempt to paint a picture that is non-existent just solidifies and validates everything that has and continues to be stated about Abby and Team VW of Hayward.\r \r Abby, yet once again in typical fashion, continues to fabricate the actual facts in his latest response. I have nothing to hide and in no way or fashion have I been using a different name in the past or recent dealings with Team VW Hayward. In fact I have dealt with Abby personally on one of the two occasions that I was at the dealership and I have also dealt with Abby on at least three out of the eight occasions in emails directly to and from Abby. Abby and Team VW Hayward are attempting to twist the truth and ignore issues. Abby’s continual denial and fabricating of facts reinforces and validates my review and comments about Team VW Hayward. Further communication with Team VW Hayward is not needed or warranted more

The recommendations I received to come here to buy a new car were extremely nice. My friends and family all came here so I had to check it out for myself and they were not lying they got me into a brand new Jetta for a great deal.. Thank you to the team here at Volkswagen. more

I love Team Volkswagen! They have helped me purchase a car and my closest friends. I recommend them to everyone! more

Great selections of cars and wonderful team of sales people. The financing is great as well. Thanks for the help with getting me into a new car. more

Great service and awesome team! more

Great service, awesome selection on cars, and a great finance team. more

I got the car a wanted and I am happy with the buy. Great service and awesome place. more

I wanted to take the time out of my day to write a review thanking the staff at Team Volkswagen for helping me get a car for my son. Their financing department is fantastic. I cannot thank them enough for everything they have done for me and my family. more

Thank you Team Volkswagen for the great service that you provided us when finding a car. You guys have an amazing staff. more

I came in about two weeks ago to get my Jetta serviced. I saw the original salesman (I forgot his name) but he remembered us and greeted us. He was super helpful and even talked to us for a while and offered us refreshments. I am big on customer service and I thought that was just great that he remembered us and even hung out with us for a bit. Excellent customer service! more

Great service and huge selection! Great job guys! Keep the hard work up! more

I love Team Volkswagen! They have helped me purchase a car and my closest friends. I recommend them to everyone! more

Great service! I bought my car here and I always come here to get it serviced. They did all my services in a short amount of time and solved all needed problems. Big thanks to the service advisor and mechanics. They are always there to help me. more

I love my new car I purchased here it is extraordinary its everything I wanted and more. The sales Men were amazingly helpful. Thank you Team Volkswagen. more

I'm very happy with my experience here while buying my daughter her first car. The service was great and the sales man new exactly what we needed, the price was right on target for our budget..Thank you for making my daughters first car purchase a wonderful experience. more

I recently purchased a 2005 Jetta from them and had a great experience. All of them were knowledgeable, helpful, and polite. more

The other day we had a problem with the check engine light coming on. Cause was some bad fuel I put in from our leftover Jet ski gas tanks...my bad. We brought it in first thing in the morning and by early afternoon I got the call that the car was ready. more

I received an excellent quote by email. The quote was $1000 less than any quotes I got from other VW dealerships. I drove from San Francisco to Hayward to buy the car, and it was worth the trip through East Bay traffic. The sales staff are very courteous. They used no sleazy sales tricks and went out of their way to set up excellent finance arrangements with VW Credit. There was no need for laborious haggling. I had done my research, and I knew the price and finance rate were more than fair. I was even allowed to use a $150 off coupon (which I forgot to bring with me) in addition to the already quoted deal. I've never had a better experience with an auto dealership. more

My experience there was one of the best I have ever had at a car dealership. more

THIS IS THE WORST BUSINESS I HAVE EVER DONE BUSINESS WITH, NOT JUST CAR DEALERSHIP BUT ANY BUSINESS. SAMI MEJADADA (GENERAL MANAGER), ABBY MUJADADI, AND JAY MUJADADAI ARE LIARS. READ MY REVIEW BEFORE MAKING THE SAME MISTAKE I DID AND PURCHASING A VEHICLE FROM TEAM VOLKSWAGEN OF HAYWARD. I purchased a 2000 Eurovan from Team VW of Hayward. Eric Warren (salesman) told me at the time of purchase, ?every used vehicle has a 1,000 mile/ 1 month warrantY.? Sami told me the same thing while doing the paperwork. 2 weeks later the check engine light goes on and I call them. Abby spends all day Saturday trying to find my file and says call back on Monday. This makes me suspicious and I read internet reviews and they are so bad that I become worried that they are not going to honor the warranty. I call back on Monday and Jay says, ?Bring it in and we will fix it under warranty,? so I drive from Santa Cruz to Hayward and all they do is RESET THE CHECK ENGINE LIGHT AND NOT FIX THE PROBLEM. By the way, Robert (service manager) is quite incompetent as well and says the check engine light might not go back on for a while and this is a maintenance issue and not covered under warranty. They also say I don?t have a warranty, so I check my paperwork, and sure enough there was no sign of a warranty. I was in a hurry when signing my papers and left without something in writing. Lesson learned. I call Eric Warren the next day and he told me again, ?every used vehicle we sell has a 1,000 mile/ 1 month warranty.? Then I called Sami back and he said I was out of luck but he would give me a discount to get it fixed. I told him I already brought it in and all they did was reset the check engine light. I ended up bringing it to my local mechanic and paid $700 to get it fixed. I contacted 2 lawyers in the meantime and they both said to take them to small claims court. I also was going to subpoena Eric Warren and Jay who said it would be fixed for free under warranty. So I called Sami and requested that he pay the $700 and he sad, ?no.? When I threatened to take him to small claims court and contact ABC 7 On Your Side, his tune quickly changed and he offered to pay half of it. Although I?m sure I would?ve won in court, I accepted his offer so I would no longer have to deal with these lying and greedy so called car salesman and leave this experience in my past. I also asked to record conversations with Sami, so I would have what he told me on record and each time he refused; thus allowing him to continue to tell me lie after lie. Hopefully you don?t make the same mistake I did and purchase a vehicle from these people and if you do, take them to court and if you ever need a witness of any sort, please contact me, because these guys need to learn how to run an honest business. more