Taco Bell

First of all, we waited for five minutes for someone to come to the register. The cook eyeballed us a couple of times but he never called for anyone to come to the front. Then when someone arrived, he had no clue how to ring up a drink even. A drive-thru cashier helped him once then disappeared also. He left without saying anything, supposedly for help? Noone ever showed back up to the register after a few minutes so we left. We have no clue what happened. Where were all of the employees?!?!? more

Taco Bell has hit its all time low for me. No matter which Taco Bell I go to in Lufkin, TX they both have horrible service. The Taco Bell on First street last night hit an all time low when we had to wait in the drive through for almost 20 minutes and they call that fast food? I was so mad. Then of course, once again, they are out of steak, (I'm beginning to think this is a weekly ritual for them to) so we couldn't get what we normally ordered. We were in line for about 10 minute before we even got up to the spot to order, then to find out that they are out of steak, no way to get out of the drive thru line so what does that mean for us? We're stuck! We ordered 3 things and when we finally got up to the window where they hand us our food, they give us someone else's food. Ok get it together!! I could never go back to Taco Bell again and I would be ok with it. I'll find someone else who has better service and take my money there. This isn't the first time that we have had bad service here. You'd think they could get their act together but I highly doubt it!! more

Tonight was one of the worst nights for Taco Bell on First Street (also known as Hwy 59 in this specific location) I thought I would quickly run through the drive thru grab my family a bite to eat and be on our way home since we had groceries in the trunk. When we pulled in there was only 2 cars ahead of us, I don't know what they ordered but it took them forever, then when I pulled up to order they said they would take my order and in the middle of the order, they told me to hold on. To make it worse, they were out of steak which isn't unusual for the Taco Bell but you would think that they would order enough knowing that they are always running out. That makes me so frustrated. After sitting for a good 15-20 minutes in line we finally pull up to the window to get our food and they hand us the whole wrong order, so once again we had to wait. You'd think that they could get their act together but no. If I can avoid going to this Taco Bell I will. I have never had that great of service with them and this one just tops it off. more