My friends and I had been going there for several years until a truly horrible experience recently. The night had started off well, we were seated immediately and that is when things started to go wrong. After we placed our orders they brought us our food but with it came an extra (and expensive) order. As we tried to explain to the server that we had not ordered it, he brought out the waitress who proceeded to belligerently insist that we had. Although she finally took away the dish, she snapped at us underneath her breath. We decided not to let this spoil our evening, but then one of my friends found that all of his crab sticks were still wrapped in plastic. When we called over the server to explain, he insisted that they were not plastic but shrimp shells... even though there was no shrimp in the roll. By this time, we had had enough, and apparently so had they as they brought the check without our asking. When it came to the table it was dryly tossed onto the table and almost knocked over one of our drinks. Upon looking at the check, we were shocked to see a gratuity charge of 20% for our party of five people even though most places I have been to only charge 18% gratuity when you have a party of at least eight. When we were walking out the door, we quietly warned a pair of girls coming in about the service. It was at this point that our waitress came charging out of the back screaming at us not to ever come back. Although this used to be one of my favorite restaurants, with this kind of service and attitude, I will be following the waitress' advice.
Cons: Rude
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