I can't tell you how very disappointed we were with Sushi on the Rocks. After making reservations three weeks in advance, explaining to them that we had a gift certificate that we intended to use on Valentine's Day, they refused to take the certificate once we got our bill. There was nothing in the certificate's fine print that said they would not be able to accept on this particular day.
After asking our waitress to speak with the manager, who never showed up, we were told by another waiter that ""the owner just does crazy things sometimes... oh and by the way, we're not going to take your gift certificate."" So we had to pay for our meal, in full.
Now we are stuck with a gift certificate to a restaurant which served average sushi,has rude staff, and a non-existent manager/owner who decides arbitrarily when they will or will not take gift certificates (which we paid for) based on their ""crazy moods"".
I've never been to a restaurant that cares so little about their customer's happiness. Rude, rude, rude.
Pros: decent sushi
Cons: ""crazy owner"" and non existant manager
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