Surkin, Marc I, Md - Head & Neck Assoc

I paid a $40 co-pay and saw the physician (servicing provider: Sandra R. Honeycutt). She told me I had ear wax and removed it with a stick. It was very simple and something you would consider routine from an office visit. A month later we received a bill for $50.55, the remainder from the $105 the doctor office billed my insurance. The reason says “Remove Impacted Ear Wax.” When we called the doctor office, they seemed unsure as to what the bill pertained to. We called several times always promised a call back, but never received one. Finally, we reached and spoke to Jackie the office manager, who said that there was suction and a machine involved which is why we were billed. I had no such work done. As mentioned above, it was a simple and routine checkup, something you would expect from any specialist office visit. Beware of this office, avoid like the plague! more

I am very displeased with this practice and would not recommend. After waiting with much worry and concern for over three weeks for test results the doctor refused to honor the appointment time and left early for the day. I guess our appointment interrupted his tee time...maybe. As if the disappointment in his lack of integrity and dedication to his profession was not enough, the office manager's professionalism was deplorable. Medical professionals should be reminded of the fact that the patients (and/or their insurance) pay the bills. It appears that some doctors yearn for the money and recognition but refuse to respect the oath that they took and the blessing that God gave them. What a poor excuse for a doctor. Cons: Does not honor appointment times, unprofessional and rude office staff. more