I CALLED IN ON 06/12 ABOT 4:30PM.. I CLEARLY STATED TO THE COLL.THAT I WANTED TO PAY MY BILL OVER THE PHONE, WITH A SIF LETTER I HAD RECEIVED. COLLECTOR VERIFIED MY NAME BUT NEVER DISCLOSED THE MINI MIRANDA, WHICH IS BRAKING FDCPA LAW..COLL SD LETTER WAS EXPIRED AND GAVE ME A BIGGER AMOUNT TO PAY. I ASKED COLLECTOR TO SEE IF HE CAN GET APPROVAL TO TAKE SIF ON LETTER . COLLECTOR RUDELY SD HE CANT DO NOTHING TO HELP ME AND REFSD TO WORK WIITH ME ON RESOLVING THE DEBT, SD HE WILL NOT ARGUE WITH ME AND HUNG UP ON ME!..2ND INBOUND CALL FROM ME, ASK TO SPEAK TO A MANAGER, COLLECTOR REFUSED SD HE CAN HELP ME OUT, ADVSD I WAS HUNG UP ON BY THE PREVIOUS COLLECTOR ..MR. MILLER ID AS FLOOR MANAGER CAME TO THE PHONE, HE AS WELL DID NOT DISCLOSE MINI MIRANDA, WHICH IS BRAKING FDCPA, WAS VERY RUDE, SD THE LETTER EXPIRED AND HE WILL NOT APPROVE SIF, ADVSD HIM IM JUST TRYNG TO PAY THIS TODAY WITH THE OFFER ON PAPER,MANAGER NEVER TRIED TO ASK WHAT THIS MANAGER CALL WAS IN REFERENCE TO AND REFUSED TO LISTEN TO WHAT I HAD TO SAY, DID NOT LET ME GET A WORD IN SD HE WILL NOT ARGUE AND HUNG UP ON ME AS WELL, DID NOT HANDLE THE CALL AS A MANAGER CALL..AS A MANAGER YOUR JOB IS TO HANDLE TO CALL TO PREVENT A COMPLAINT, BUT MANAGER DID WORST THAN THE COLLECTOR...3RD CALL, I CALLED IN AGAIN ASKED TO SPEAK TO A GENERAL MANAGER, MR NASH CAME TO THE PHONE ID AS GENERAL MANAGER , I ASKED MR NASH IF THE CALL IS BEING RECORDED AND MONITORED SD MAYBE THEN HE SAID HE IS NOT A GENERAL MANAGER HE IS ONLY A FLOOR MANAGER,WHICH IS FALSLY IDENTIFYNG HIMSELF. COMPLAINT TO MR NASH ABOUT COLL. AND MANAGER MR MILLER THAT BOTH HUNG UP ON ME WHEN IM JUTS TRYNG TO PAY THE ACCNT TODAY BY PHONE, MR NASH THEN PROCEEDED TO APPROVE THE SIF ON THE LETTER I HAD RECEIVED AND TOOK MY CREDIT CARD INFO TO CLOSE ACCNT, I HAVE BEEN DOING 3RD PARTY COLLECTIONS FOR 6 YEARS AND OUR JOB AS COLLECTORS IS TO HELP RESOLVE CONSUMERS DEBTS AND CLOSE DEALS FOR OUR CLIENTS LEGALLY, MORAL AND ETHICALLY, THIS AGENCY HAS NO STRATEGY
Pros: NO STRATEGY IN COLLECTIONS
Cons: MANAGERS NEED TO KNOW FDCPA LAWS
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