Sunshine Valley Pediatrics

worth the wait!! Dr. Robertson ROCKS! more

New to town with a 9 month old baby, I was wooed by this office's offer of meet & greet appointments, Saturday office hours and their afterhours nurse hotline. Surprisingly not too many pediatric offices in the Summerlin office seem to offer these services. But so far we've been here for four appointments and we've waited a minimum of an hour (45 minutes to get into the room then another 15 minutes for the doctor to come in) each time. Today we waited 90 minutes to be seen and the doctor spent 3 minutes (I kid you not, 3 freakn' minutes!) with my son. It is INFURIATING to say the least. I don't know that it's necessarily the doctor's fault but regardless it's unexcusable to keep patients waiting that long. I've seen both Dr. Laura (Weidenfeld) and Dr. Hwang and the wait times were similar for both doctors. It's just the way the office is run. They overbook their appointments and see patients even if they're really late. So when the doctor finally gets in to see you she's in a hurry because she's behind so she's practically ushering you out the door as you talk/ask your questions. And the waiting room is a zoo. Kids running all over the place, touching everything and yelling. They have a separate area for sick kids but no one enforces the rules. I've seen plenty parents turn a blind eye as their boogery sick kids run from one side to the other touching everything with their germy hands. UGH. I'm just done...DONE with this place. Your child is likely to catch something from sitting around in the waiting room amongst sick kids for 60+ minutes. Not worth it. Go somewhere else. more

When my first child was born I quickly became unhappy with her pediatrician, who turned out to be a novice, and even more so with his rude staff. Dr. Robertson was suggested by a couple of different families we know so we gave him a try; it has been 4 years and couldn't be happier with the quality of care our children have received. Our 2nd, as an infant, developed a fever over a weekend and they told us at urgent care that it was just a virus. Took her into Dr. R on Monday and he literally saved her life by identifying the issue immediately as a UTI and taking the proper actions so the infection didn't spread and develop into meningitis. Dr. Robertson is compassionate and very knowledgeable, sometimes can be very straight and to the point when he's really busy which can turn some people off. Overall the staff is friendly and helpful, but you do have a couple that just seem like they're miserable people (what IS it with medical office staff???!!!) but fortunately you don't have to interact with them very much. The wait is gonna be just like anything else - if it's sick season they are slammed and you're going to wait. If it's summer time, you can usually get in and out of there in a reasonable amount of time. I also like that they have walk-in hours, and even outside of that they're usually pretty good about getting you in the same day, or next, if you have an issue. more

Served as primary care facility for my two kids for about three months. Referrred my son to wrong specialist and laboratory twice. I had to pay $350 for services I do not need to pay a penny according to my insurance plan. They have checked with my Insurance Company to see if a hearing test they were planning to give him was covered and told us that it was covered. Later they charged us for the test. When we disputed the charge, we received a letter indicating the facility decline to provide service to both my kids. Pros: The location is good. more