Sunset Waterfront Grill & Bar

We had lunch with some friends and two days later we checked our accounts and the restaurant had taken three times the amount than what we had paid for out of our accounts!!! we contacted the restaurant and they gave us a really weird excuse. Then we had to talk to the accountant the next day and he became angry with us and at one point even hung up on us. They were very rude and it wasn't until we threatened to call the police that they gave us our money back. I have no idea how it is even possible for them to charge more to the creditcard than what it said on the bill we signed, but they did. We had three seperate bills and all were overcharged three times as much as was on the bill. It was really lucky that we had saved all of our bills so we had the right documentation. My theory is that they heard us speak a foreign language during the lunch and decided to try and cheat us knowing that we were tourists and probably wouldn't be back. This is a really horrible way to treat people and if you want to eat here just remember to keep your bill and check your account in the following days. more

We had lunch with some friends and two days later we checked our accounts and the restaurant had taken three times the amount than what we had paid... more

This used to be one of my top choices to go for a fabulous view, great food and service. Unfortunately, all but the view have been spiralling downward. The seafood is consistantly overcooked, as seafood lover's know, this is not a good thing. On my last vist with my mom, I had that night's special. This meal included a steak, which I have never ordered their before and never will again. Almost the entire steak was uneatable, it was 3/4 fat! And what was left after the fat, wasn't very tasty. I believe this was the lowest grade of steak that I have ever had. When mom and I go out, we order multiple items from the menu and share them all, which usually works out well and I have lunch for the next day. One of the dinners we ordered was the tuna steak. This was the one thing that was cooked properly. It was seared, but raw in the middle. The quility of tuna was lower than I usually eat, but it was pretty good. Well, before leaving, I got my lunch ready to be taken home. 3/4 of the tuna steak was left, 3/4 of the fresh steamed veggie's (which were good), cold slaw and about 6 shrimp. I put them all neatly on a clean plate to be wrapped up. Keep in mind each meal is about $20.00 and we also had bar drinks. Well, my lunch never came back to me - a full meal. We waited and waited, then finally got up to leave. We stopped at the receptionist and asked her to flag down our waitress. When Ashley came out, we asked about my food. ""oops"" I thru it out. She acted as though it was nothing and went on her way. Unfortunately, I am one of those people who tip well, around 20%. I don't base it on the food, but the service, because they didn't cook it. I am still mad at myself for not going back and changing the tip. I have never waited tables, but I would think they would know better than to throw away a full plate of wanted food. Also, I have noticed that the bar drink have gotten weaker, the glasses have less in them and the price has gone up. It just saddens me. Pros: Fabulous view and atmoshphere!!!! Cons: Quality of food and preparation. If you do have liked food, you don't get to bring it home. more