Sunline Patio & Fireside

DO NOT PURCHASE FROM THIS COMPANY. The day we entered their store, the first first words out of the sales rep's mouth were, ""I'm sorry, but this store is really high end. You are not going to find anything cheap in here."" (Were we wearing a sign that said ""we can't afford this place?"") He then brought us to the clearance section to sell us a table that was sitting on top a pile of boxes for $100 and told us we could ""mix and match"" some of the clearance chairs to go along with it. (Did we say we were looking for a mismatched set?)) He had zero knowledge of the product. We asked if we could speak to someone else, and the manager finished the sale of our $1400 patio set that we ""couldn't afford."" When we got our chairs home, we noticed three had major paint gouges chipped out of them from poor packaging from the warehouse. The friction during travel had worn off the finish entirely. The manager said he would order three more chairs and to keep the others until they came in, and ""Not to worry - This wasn't right and he would resolve this."" Two months later, after two unreturned calls, we found out the order was never placed b/c the warehouse wouldn't take responsibility for the scratched chairs. No one notified us of this, and Sunline also declined their responsibility for them! (So, apparently, we - the customers - are supposed to ""eat it"" as the manager called it, because ""he wasn't going to take the hit for it."" So, not only were we financially profiled, we have been lied to, ignored, and forced to keep brand, new defective chairs that were incredibly expensive. They still have not resolved the problem for us. We have done nothing wrong except make what we thought was a quality investment on a long-term patio set, and we have been treated horrifically ever since. I have never experienced such rude, ignorant, condescending customer service in my entire life. more

I bought a swingset from Sunline. I should have known better than to buy it because everytime we went in the price and details changed depending on who we talked to. Cindy, the owner, is very difficult to deal with. The customer service is bad to begin with but once you have paid in full it gets even worse. Our swingset that we paid $1600.00 for was missing pieces. When my husband went to talk to them, the man at the desk was very nice and tried to help but Cindy refused to do anything. We just wanted the missing pieces. My husband even offered to accept a piece of wood and he would make something in place of the missing pieces to support the swingset. No, they would not even give us a piece of wood in place of the missing pieces. By the way this swingset was a surprise Birthday gift for my 2 year old and we had lined up family and friends to help put it together so it had to get done that day. Guess what Sunline could not have cared less. Don't buy anything from them. Its not worth it. There is a reason they have a huge sign saying that all sales are final. I am shocked they are still in business. more