Sundram Rugs

Horrible Experience more

My experience couldn't be more different than the negative ones mentioned earlier. First of all, I don't know why you would need to order a custom rug since this place has a huge selection; any minor design preferences would be nit-picking. We selected several rugs for our living and dining room and they were brought to our home to ""test drive"" without charge before we selected the perfect ones. The prices were slightly lower than other local places we looked at but the quality was undeniable, as noted by our friends who shopped elsewhere. I think people may not realize the time and painstaking detail that goes into a handcrafted imported product; it may take longer than expected but the results are worth it. We've had similar situations waiting for custom furniture to arrive and it was frustrating, but par for the course with such orders. We liked working directly with the owner and have been repeat customers. Pros: friendly service, great selection, beautiful product more

I purchased a rug and curtains 3 1/2 months ago for several thousand dollars (100% due up front). My curtains were to be done in 1 month. When 3 months went by and the drapes had yet to be completed to the order specifications, I grew leary of the store and its owner. I asked for proof that my rug had even been ordered (like a dated copy of the order they placed to the rug company). The response week after week was ""the rug is on the loom in India."" The owner would never give me any concrete information on the delivery date. This was a simple request as the rug company is US based. 3 weeks past the supposed shipping date, I finally had to send a certified letter requesting proof that the rug had ever been ordered. He, of course, could not provide me with this. I truely believe he had no intention of providing me with the rug that I ordered. This is stealing. I am not sure how a store like this continues to conduct business, as the other postings show similar experiences. Learn from my mistake. Do not do business with this store. Cons: pay a lot, get nothing more

Wow was my reation to my custom rug made to my specs turn out great 100% satisfaction thank you mani more

This other review is very interesting. Sounds like exactly what I;'ve gone through. I wrote a check that was cashed 14 weeks ago for $2500. I was told on the day of purchase that it would take 1-2 wks or 4 wks and they would call the next day. Next day I was told 4-6 wks. My phone calls have gone unreturned, or if the owner, Mani Sundrum happens to answer the phone, I am told another week or two or that he'll call me right back. I finally recevied a returned phone call TWO days after leaving a message that I want me money back! This was a voicemail on a Friday in which he stated that he would call me Saturday or Monday to let me know when it would arrive. That was over a week ago. My mother went in to the store on Wed-he was again not available and she left a note asking him to call us both. He has not. HE HAS HAD MY $2500 for FOURTEEN WKS and has given me the worst customer service I have ever received. I want my money back. With work and 2 small children, it is very difficult to get over to the store before 6pm, which is what I guess I need to do, but I'm quite certain he just won't be there anyway! FED UP-don't deal with them!! more

Purchased a rug in early March , was told it would need to be ordered, cut and bound, should take 3 weeks. Over the past 4+ months I have gone by and called repeatedly. Next step, small claims Cons: Don't get what you pay for more