SunTrust Bank

Suntrust has horrible customer service. 6 months without response. They took money from my accounts, would not call back and when I would talk to people to ask who my rep was, they didn't know. Go elsewhere if you want good banking. more

I'll keep this short. Never go to a Suntrust Bank local branch and tell them you'd like to open a savings account to put some upcoming inheritance funds into. I tried to open a savings account at two separate branches on Nolensville Road today and before I knew it, at both branches they were ""salivating"" to get me to speak with their investment advisor. I told them once I have all my inheritance money in my savings account, I'll be transferring 90% into an investment firm. They told me I should put part of it into one of their annuities. I spoke with an IRS representative on the phone later about a tax issue. He told me the bank would probably take my money in an annuity and pool it with money from other sources and invest it into hedge funds for big profits while paying me very little. I agreed. more

I CALLED ABOUT A ISSUE RELATED TO MY CHECK CARD THAT WAS MAKING MY WIFE CRAZY. THE BANK REP THAT I TALKED TO ""RACHEL"" WAS A MASTER OF REPAIR. SHE FOUND THE PROBLEM TOLD ME SHE WOULD CALL BACK. SHE CALLED ME IN LESS THAN 3 MIN. AND RESOLVED THE ISSUE. THANKS RACHEL FOR YOUR HELP! Pros: I BELIEVE THEY CARE ABOUT THEIR CUSTOMERS Cons: NOT A BRANCH IN DICKSON TN more

I've moved from another area of the country and I can tell you that banking is a different experience there. This location is convenient and easily accessible, but I felt like I was visiting the Twilight Zone. Obviously, these are sales people pushing bank products. I will give credit for the product selection. Lots to choose from. The Branch Manager was a giggling, disheveled goofball. Wash her hair, take her shopping and send her ""back to the hills"". Um, I think I'll go elsewhere. Pros: Location Cons: Lack of professionalism more