Sun & Sound

Was told to make an appointment to have a remote starter installed. Made an appointment for 10am on Saturday and brought the vehicle in that day. Was told install should be done in about 4 hours. Showed up a little after 4 hours later to pick up the vehicle and it hadn't even been brought into their shop yet. The owner or manager on duty said "all we can do is apologize" when I asked why the installation had not been started or completed. What good is an appointment if you don't honor them...."all we can do is apologize" I was told again. Then he blamed an employee being new shouldn't have told me it would have been ready when it was going to take longer...and also that Saturday's are drop off only, not scheduled appointments, eventhough they made an appointment with me. I am taking my business elsewhere as their customer service is extremely poor and they do not value you as a customer. more

NOT TRUSTWORTHY!!! I received a gift certificate for a car starter and was told to call and schedule an installation. I called four different times, leaving four messages and never once got so much as a return call back. I went directly to Sun and Sound (where I waited for fifteen minutes before being helped). When I explained I wanted a refund since their gift certificate was useless to me if it could not be redeemed, the individual was rude, unprofessional and demeaning. He was not the least bit apologetic (which would have resolved the issue right then) but instead chuckled and said "sorry about your personal problems hon". I have filed complaints with the B B B and the Attorney Generals Office. The B B B has had fourteen complaints in less than three years (a lot for a small local company) and the Attorney General's Office has had numerous complaints/suits as well, some legal issues and some related to very poor customer service. Save yourself the trouble and go somewhere else!! more