This visit was a water shed moment for me. I do not expect perfection from service technicians but I do expect a company to stand behind their work.
When my brakes were serviced earlier this year, the calipers were not judged to be defective but they started sticking after the work was done. I had them checked later in the year when they were sticking and Summers found the problem and "freed" them. Problem is they were actually not operating as designed. It turns out they were actually defective. So when I had then checked again during the oil change, I was only charged for the replacement calipers and not the labor to install them. Because of this I have greater confidence in Summers to stand behind their work and make it right if there is a problem.
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