Suburban Propane

This just in.... Suburban Propane changes name to Sub Par Propane. I heard they provide "superior service" too.......Ha! and so do the airline companies. Years from now we will use sub par propane as an example of how to lose customers. The office manager Laurie (not quite sure of her name) is the poster child for Halloween, only missing her broom. As she sweeps away all her customers, she continues to add more hidden fees, additional charges, price hikes & yet still figures out ways to just be down right rude to people. Never paying attention to what you say, not having a clue what empathy is & believing customer service is a pointy hat. I have only been a customer since August and have been disappointed the whole time. I went to Campora Propane and were very pleasant to deal with, resolved my issue quickly and provided above and beyond customer service. Customer service the way it used to be.\r I will tell every one I know for the next two years how awful Sub Par Propane will treat more

Poor follow through. You can't believe Suburban Propane Grass Valley when they give you a delivery date. 1/2 the time they don't deliver when they say they will. I've been a customer for 10 years and have been disappointed over 1/2 the time. They'll give you a date and never show up. Or they'll show up and not fill the tank. A new manager started in 2010 to clean up this mess, so I was hopeful for improvement, but they are still missing their commitments. more

WORST CUSTOMER SERVICE they overcharged my credit card and promised to return my money in 30 days??? I did not receive any money in this period of time. JUST BE CAREFUL with this company. more

WORST CUSTOMER SERVICE in the world, they make cable guy look good!! you sit around all day being held hostage with NO ETA and the only thing they will tell you that you are on the route for today more