Studio 1 Photography

This place is a scam. They are also going under the names Victoria James Photography and Expose. Since early 2011, they have moved business locations twice without a sign telling you where they are moving. Red flag! Well I hired them for my daughter's LDS temple wedding after we supposedly won this free package from the bridal show. Funny, they called my daughter and I twice after this to repeat that we also won a package so apparently everyone ""wins"" a package. I fell for the con game. I put down a substantial deposit to cover additional time and packages. On the day of my daughter's wedding, she came out of the temple and NO PHOTOGRAPHER! We called the studio and left voice mail messages. Finally Adrian (no longer with the company) called us back and told us that the photographer had broke down on the freeway and that's why he wasn't there. An hour later, still no photographer. Thank goodness my daughter had a friend there with a decent camera that took our pictures otherwise we would have had nothing. They then tried making up for it by sending a photographer to our back yard reception. The lady was nice but gave no direction for poses and our digital camera was nicer than hers! Pitiful! Well in short, after all was done and said ... it took 8 months AFTER the wedding to finally get the leather bound photo album we paid for. I had called and left numerous voice mail messages and sent many emails even to the owner Rebekah Smith and never got a reply from her or anyone else that works for this studio. Finally they had this nice lady Shirell respond to us via email. We were told that she did not have a phone so could not communicate by phone. After 8 months of worry and stress, we FINALLY received the photo album. By the way this album consisted of the amateur photos we got from a friend and a few good ones from the reception. I would run far away from this studio. Even if the package was FREE, I wouldn't use them because you may end up with no pictures. more

I was told that I won a free photography session. I went in to redeem it, and they wanted money for the free session that I won. I was told that they would work my whole wedding for $400 I agreed. Later I contacted them to add more time, there number had been disconnected and they had moved buildings and I was without a paddle. Finally I found someone who knew where there new business was. I showed up more

0 Stars but i was forced to give one. more

It seems to be that bad service is just the way this company handles their business! I have had one problem after another with this company! They are con- artists who talk a good game! I didn't even want to give them a rating of 1 star!!! more

I too would urge anyone considering this company for photography to look up all the reviews and decide for themselves. There are multiple stories on Yahoo! and Google about the dealings of Studio One Photography. A while back, my wife went to a bridal show at the Expo Center in SLC. she entered her name into a drawing at Studio One's booth, and about a week later was called by them and told that she had won a bridal shoot, and 2 hours of photography to use on the wedding day. My wife went to their studio and they made her sign a contract. We paid $500 for a DVD of 1/3 of the pictures taken at the bridal shoot, and they were ALL edited, making them look very artsy, and hideous in our opinions. They would not refund any money, and the owner told us that they had deleted our photos from their hard drive! which about a month later we received a DVD sent from the receptionists personal address that included the missing unedited pictures, that she sent out of the kindness of her heart, without the owner knowing! The 2 hours of photography that we won for our wedding day; They called us 2 DAYS before the wedding and told us that a paying customer had requested a photographer at the same time, and that we would have to reschedule our wedding in order for them to be there to do the photography! We had booked them 4 months in advance to shoot photography on that day, and they called us 2 DAYS before the wedding! Obviously we did not reschedule the wedding, we hired my cousin to shoot it, which she did a MUCH better job then the people at Studio One anyway! So to sum it all up, MAKE SURE YOU READ THE CONTRACT BEFORE YOU SIGN IT! They have parts to their contract that state they can charge you fees if you are rude to the staff, which ""rude"" is in their discretion, and they also have parts that say you cannot write negative review about them! fortunately for us, we have the constitution that backs that! more

If you are considering using this company I hope you read this entire review. The photographers are good, but if a conflict does arise the customer service is very bad. Recently I purchased a coupon from Living Social good for one 8 x 10 and 25 Christmas cards. This was the worst experience I've ever had with a business. The first few complaints are minor but the customer service that resulted was so bad that I must mention what lead to the final situation. 1st - The times available were extremely limited. They had only a few midday appointment available for anyone trying to redeem the certificate. 2nd - They called after 7:00 PM the night before our scheduled sitting to push back the time. 3rd - At the viewing we were asked to pay an additional $14.95 for shipping. I ordered an additional $20 worth of photos and paid tax and the requested tip. 4th - When I got home and tried to select the Christmas Card I wanted online it said that I needed to pay an additional $5.00 in shipping. I was confused since I'd already paid shipping at the studio. 5th - I called the studio but they said they were too busy to attend to this customer service issue. The girl said that they would try to call me back around 4:00 PM. They never called back. I posted a message on their Facebook page stating that I'd had a bad experience and that the deal was more expensive then it appeared on the deal sites. I was hoping this might expedite them contacting me as I really wanted to get the Christmas cards ordered. Now the bad part. The next day I called and spoke to a man who I was later informed was the manager. I asked him if he could wave the $5.00, and he started talking a mile a minute. He wanted to make me feel ashamed for calling. He said things like ""You knew what you purchased when you bought it. There was no misunderstanding, you are trying to steal $5.00, you are an extortionist. People make money shipping products, and you don't want people to make a living. This is a hard economy and you are trying to hurt people."" He also mocked my request and sarcastically said ""maybe I should call the government and see if they will let you out of paying the sales tax too."" I tried to defend myself. I told the man that I felt like he was mistaken. I said that I'd discussed the incident with friends and family and that they seemed to see things from my point of view. I was just asking if he could wave a fee. This made him very angry, and he said I was trying to damage his reputation by telling people about the situation. His tone was very disrespectful and intimidating, multiple times throughout the conversation I stated ""I'll just pay the five dollars."" But it was too late, he had flown off the handle. Every time I offered to pay he responded with insults. I said ""I was just trying to ask"" to which he'd come back with ""No you are demanding, you are an extortionist."" After much abuse I finally said ""this was the worst customer service I've ever had"". He responded ""I'm just going to cancel the order and delete your photos. I repeated that I did not want to cancel my order but he responded ""I have a right to refuse service, so now you can't have any of your pictures or your christmas cards"" and hung up the phone. I tried to call and see if this business would reconsider. I do not feel like the manager deserves anyones business, but the photographer was good and I do hope they reconsider since time is precious during the holidays and I don't want to reorganize a family portrait. I also hope the manager never treats another customer this way. No one should ever be spoken to the way this man talked to me. If they will not give me the photos I hope they are honorable enough to refund the $41.32 that I paid for my photographs. In total I paid $60.32 to be verbally assaulted. more

We've had such a great time working with Russ and Rebekah Smith and their entire staff at Studio 1/Victoria James Photography! Our satisfaction was, and is their primary goal during the whole bridals/wedding photo process for our daughter. They've bent over backwards to make sure our experience was the best. Any question or concern was immediately addressed and taken care of by Russ and his team, with follow up by Rebekah. Westin is a gifted photographer, and the support staff that Russ and Rebekah have assembled is terrific. Everyone is welcoming and helpful, we always felt like we were welcomed as friends, not just as a customer. We will use their services again when the need arises, and have no hesitation referring Victoria James Photography for your special day photos. more

Studio one did my wedding, bridals and engagements and they were amazing. I had three photographers at my wedding!! They caught everything from every angle! Every person that came to the wedding had multiple shots taken of them! It was amazing to see my photos and be able to relive the night! They did an amazing job and my entire family is really impressed with the photos!! The photographers were almost invisible so I can not believe how much they got pictures of! When I wanted a photo taken one of them was right there to do it! Weston Hall was amazing, his shots are artistic and meaningful!! I can't even express how happy I am with my experience with Studio one! You hear of horror stories about photographers at weddings and it was a relief that everything went perfect for me thanks to studio one!! My price for everything I recieved was amazing and I could not have asked for more. My bridals, engagements, and wedding photos are the best photos I have seen! I have been told by many people the same thing!! Thank you so much Russ and everyone at Studio one including lindsay the receptionist for always calling me back and setting everything up! Also carly the lady I viewed my photos with and took my orders was nice and always did everything perfect! Most of all Weston was amazing at everything and truely a pleasure to have at my wedding!! more

As the mother of the bride, my first thought for the wedding photographer was to go with using a family member. My experience with Studio 1 made me totally glad that a professional photographer was used. Afterall, these are the most important photos and family memories of your entire life. Afterwards, when comparing the photos of Studio 1 & those taken by family members, the differences were immediately obvious. With Studio 1, you did get what you paid for. Unsurpassed quality & professionalism throughout. The phortgrapher was excellent; I think he had as much fun at the wedding as the guests did, and was very nice. His choice of shots, etc, some taken with little time to set up, was spot on. He had a nice combination of creativiity, experience and style. Very responsive to different individual's unique needs. Same experience with the rest of the staff, they were courteous and professional. They paid attention to the details of each & every shot. This team of Studio 1 was completely dedicated to making the bride, groom and family happy. If you want someone at your wedding dedicated to capturing every precious moment throughout, the talent of this team can do it. The only issue we ran in to, was that a second photographer had to be sent out at the last minute, and their office didn't call. Important shots were missed, and the ceremony was delayed. It was at this point that the owner, Russ, made it his personal responsibility to make up for this, at whatever the cost. I can assure you that not only did he make up for the mistake, he went above and beyond that to make sure the bride, groom & family were happy with the services of Studio 1. He would not allow the reputation of this business to be associated with anything but the highest standards. Overall, the team of Studio 1 Photography was well worth the cost, and we have so many exceptional photos to enjoy for the rest of our lives. If our house burns down, I'm saving those if nothing else. Bravo to Studio 1! more

My best friend's sister is getting married in August, I gave her your number :) more

Beautiful work, great price, treated my daughter like a superstar. Very impressed. more

I just saw my engagement photos! I was so concerned about them because I paid about a 3rd of what every other photographer quoted me, but not anymore. I'm completely satisfied. Carly was so nice and even gave me a deal on my invitation photos. This place rocks! more

I have never felt like a business cared so much about their clients. I can't tell you how much I loved working with Studio 1 Photography for my wedding photos. Thank you Dave, Corbin and Russ, this was an awesome experience. more

I haven't even had any pictures taken yet and I am already COMPLETELY IMPRESSED with their amazing customer service. I feel like I am the most important client they have ever had, and really feel like they are doing everything they can to make this a fun and easy experience. I am paying for my own wedding and the pictures are the most important part to me, and they have made it perfectly clear that I am not to worry about anything! The pictures are guaranteed and Russ has done everything he can to customize it to fit my budget make it affordable for me!! So now I am able to have one of the best photographers in the state at my wedding!!! Thank you Russ and Studio 1 Photography!!! They were also able to help me get great deals with my flowers, cake, and tux!!! Needless to say the day I booked Studio 1 was the most fun and relaxing part of planning my wedding!!! They are AMAZING!!!!!!!!! more