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Stevens Creek Hyundai

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4425 Stevens Creek Blvd
Santa Clara, CA 95051

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(877) 858-4376
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Reviews
( 192 )
( 36 )
( 16 )
( 15 )
( 36 )

Best

The team was very thorough and made sure I had everything fixed that I requested. I will be using this facility often as it is close to my office.

Worst

didn't wash my car or have a shuttle available

They forgot about the car and never did the work. 2/24/2015

After bringing car in at appointed time, and waiting 2 hours, found out they had forgotten about it. Paperwork was missing, mechanic nowhere to be found. Had to leave after wasting 2 hours (plus round trip driving time). Made another appointment two weeks later. This time the work was done in good time, and the agent was very helpful. They threw in an oil change and car wax as compensation for earlier problem. From my point of view, management could have chosen to value the customer a bit more by offering compensation more commensurate with the difficulty and time waste that the customer experienced. more
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no title 2/10/2015

terrible service, charge hundred dollars more an hour and could not resolve the problem at first time more
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Convenient and quick 2/5/2015

Easy to schedule and complete the work. Good service. more
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Terrible experience with my service!!! 2/4/2015

No attention to detail and was given the run around when I asked questions. No follow up from the service provider! more
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Phenomenal customer service. Great maintenance and repair work. 2/2/2015

Always friendly. Always great service. Always on time. No better Hyundai service center in the Bay Area. more
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Beyond My Expectations 1/28/2015

The service manager really went the second mile for me to find a solution when I was facing a very costly repair that wouldn't be covered under warranty. I've been a Hyundai customer for 12 years and after this experience I'll very likely continue to drive Hyundai. more
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friendly service 1/24/2015

The officer was nice and clearly explain what has been done and what should be done in the future. more
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Usually great service 1/23/2015

I would recommend Steven's Creek Hyundai for your car needs. I've bought both my cars from here and I've had only great experiences more
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Good service a bit expensive 1/23/2015

Good place for oil/filter change starts at $35. However doing 15k service costs $220. Staff was great gave me a discount. Wait area was nice and clean and service was completed within an hour. Location is walking distance from some restaurants so I was able to walk and get some lunch while waiting. more
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Great, Fast Service by Smiling Faces 1/21/2015

I brought my car in for a 15k service. I waited for my car at the dealership. While not a glorious place, it was very clean and had a tv and coffee. All of the staff were friendly and seemed happy. No problems with charges or paperwork. more
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My #1 place!! 1/14/2015

The customer service here is always top notch and I be sure to tell them every time I am there. There is always more than one person that greets me when I come and they always provide ALL of their attention. No complaints here. I live in Newark and travel to this Hyundai because I know I will leave stress free and know that my car is in great care!! You guys rock!! more
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professional, dependendable 1/13/2015

very very high marks..great service, great car more
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Horrible experience 1/12/2015

The front desk and clerk were courteous and friendly but it's about car. The car mechanics either seem not interested or too busy to even look for problem. My car had some issues with wind leaking from driver side Windows and they came up with a random reasons for the same. They mentioned that its leaking because of a part broken near bumper.. Ridiculous. They were not even interest to look for issues since my car is under warranty. Apart from that car was not cleaned properly. I will not recommend them and never going back again. The guys at Capitol hyundai are way nicer and detailed in servicing. more
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Recent Warranty Repair 1/6/2015

Thank you Eric , Shawn and Ron etc for doing a fine and timely job on my recent warranty repair. more
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visitors area is not the best 1/6/2015

Better customer service more
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Good for General maintenance ( jiffy lube type services) 12/30/2014

Good for oil change..tire rotation..etc. In my experience they are not problem solvers regarding diagnosing mechanical problems. They just gave up and said..sorry..oh well. Brought vehicle to Capitol Hyundai..Ptoblem diagnosed and solved.. Use Capitol.for the major issues ..jh more
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Great Service! 12/22/2014

We had a strange request as our car was being dropped off from a moving truck (we had to ship cross country a non-working vehicle). They were flexible, helpful and responsive. Our car was taken care of and the customer service was fantastic! more
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Eric is the best service rep ever!!!!! 12/22/2014

I love this place. They really care about there clients!!! more
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Hyundia 30K service 12/20/2014

The personnel were very helpful and very efficient. My only complaint is that I was quoted a price of $416 (or so), and then when I checked in, suddenly it was over $500 because i have a V8. (4.6). Why should it be $100 more? Same items are being serviced. more
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  • Hours: Mon 9:00 AM to 9:00 PMTue 9:00 AM to 9:00 PMWed 9:00 AM to 9:00 PMThu 9:00 AM to 9:00 PMFri 9:00 AM to 9:00 PMSat 9:00 AM to 9:00 PMSun 10:00 AM to 8:00 PM
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