Star Collision Carstar

Wow! Very professional from estimating to final detailing. Carstar took care of everything for me. As a service provider myself, time saved means money back in my pocket! more

Star Collisions staff is top notch. i have never met auto body professionals so much personality and personal touch. It's refreshing to see a body shop break the traditional mold. more

My family has been taking cars to Star Collision Carstar in Grand Rapids for many years. My parents were blessed with three boys in just a few years and over time, a few different cars ended up in Star's workshop. Over the past few years, my wife and I have decided to use their services as well, whether that's repairing simple things like rust spots or collision repair, Star Collision goes above and beyond what most body shops do in making sure that not only your car is taken care of, but that the customer is as well. Our latest addition to the Carstar shop was a 2001 Saturn after a car-deer accident that required a new hood, headlight and front right fender. Star gave us a quote for their services and even took the time to call around for used auto parts to save us money on a car that isn't worth a ton of $ with 200k+ miles on it! Thanks so much Star! more

Worked hard to please me with their services and I am pleased. I have used them two times now and will definitely go back. Also used them work done on my import auto with their sister company in Rockford. They did a great job. more

This CARSTAR establishment was highly recommended by several friends who had vehicles repaired. They steered me in the right direction: STAR Collision has an excellent staff and great customer service. more

I have been to Star Collision two times and each time I have been greeted by a very clean facility, friendly staff, and quick response times to service work. Both visits were seperate incidents and done properly the first time and done quickly. HIGHLY RECOMMEND. more

I wouldn't recommend CarStar to anyone! I can't believe how long it took for them to repair my car and the delay in returning my phone calls. I think 3.5 weeks is a bit long for fixing a door and rear quarter panel but maybe I am wrong.\r \r The worst part is, they didn't fix everything and actually broke things on the car.\r \r 1) The driver?s side interior door handle was pulled loose and several trim pieces on the rear deck have snaps broken off and now rattle when the radio is on or when I go over a bump. On the outside, the scratched a trim piece around the rear window where they had to cut out the rear quarter panel.\r \r 2) I now have three service (check engine, light bulb, and airbag) indicators on inside of the car. How does the air bag light come on after the accident when they weren't deployed and you were struck in the rear wheel? At one point, a representative actually insinuated that I lied about the lights not being on prior to dropping off the car! I was told that I couldn't pick up my car until I paid $100 diagnosis fee, which was on top of my deductible! They held my car hostage until I paid for them to figure out what they broke!!!!\r \r 3) During the accident, I slid quite a distance sideways causing some suspension damage and I now have a loud clunk in the front when I go over a bump and the car can't be aligned. However, CarStar insists that the clunk in the suspension existed prior to the accident and the car can't be aligned due to the broken strut mount. I explained to them the car was aligned fine prior to the accident and asked them to explain to me how a car that was align fine prior to an accident can no longer be aligned because of prior damage/wear on the vehicle.\r \r Needless to say, I am less than happy with the service and my car was not returned to its pre-accident state!\r \r Steer clear unless you are looking for sub-standard work, poor communication, and an overall frustrating experience.\r \r Pros: Excellent sales pitch up front Cons: delivering on promises more