Stans Appliance & Refrig Rpr

I was really worried about using this company after the reviews I saw here. I am really glad I used them. This is a fabulous company. I had an issue that I thought may not be covered under the warranty. They suggested to me that is was. They came out when they said both times, to fix my problem. They were extremely professional and even the ladies I talked to at the office seemed very knowledgeable about the issues at hand. I am very happy with Stan's and would not hesitate to use them in the future. more

I've tried to get these people to fix numerous appliances over the years. The appliance manufacturers list them as the company to call for warranty issues. They refuse to travel outside of Wasilla. Alaska is a BIG STATE. If a company wants to be an approved warranty repair vendor, they should expect to travel. I was told it wasn't worth half a day to travel to my house to fix my Wolf Range. They would be getting paid for it from Wolf, but they still refused. When my Asko Washer needed a new motherboard and fuse, I was told by them that they wouldn't honor any warranty issues even though they were the recommended repair center, and they'd pick and chose what they would fix on an Asko. Really, so I was supposed to bring them the washer and wait to see what they would or wouldn't fix?! Are you kidding me??? Seriously, if you are looking for someone to repair your appliances, go to someone in Anchorage who understands what customer service really means. I can't believe they are still in business - probably only because they are one of the only repair shops in Wasilla. Avoid at all costs!!! I know I will in the future and I've notified Wolf that they suck. more

I was greated professionally and provided honest information about scheduling guidelines. My tech was very informative and compassionate to my issues. Year after year I am happy with Stan's and will continue to use them in the future. Pros: Honest and Friendly more

They were not on time,they rescheduled our day for us.And they came unprepared! Which is really bad because they came with 3 workers. I myself would be embarrassed.Get it together Stan's! Pros: there were more than enough workers(3) Cons: late,unprepared. more