St Louis Auto & Truck Repair

Our family was on a road trip just passing through St. Louis Missouri when our car died and the check engine light came on. We looked at the BBB and saw that this shop has an A+ rating and was nearby so it was a no -brainer. They had us towed to the shop and sent a free shuttle for us and the kids. We were there in less then 20 minutes! Once inside we were greeted by a bald gentleman that was very polite and it was the real polite not the fake stuff we get in KC. The kids played with the house cats they have in the office until a customer that is afraid of them came in, yes, afraid of house cats! Apparently they are trained to go upstairs when you clap, that is pretty amazing to me. The kids shifted to the TV, PS2, and free donkey kong arcade game. The very friendly staff had our van up and going again in no time. The price was very reasonable and the repair seems complete. We finished our road trip (there and back) and everything is still fine. I wish I could convince them to open up a shop out here in KC! more

Got a swweet zip, the one in my pic. Dam fool make me crash, St lou auto fixed it for cheap and quciker den da dealer! Got my gurls car fixed up good to pass inspection fo cheap and ma tinkerin bud culdnt fix an he be good at fixin whips! more

We have been going to this shop for about 7 years with all of our company vehicles. The price always comes in below the competition. Work is done in a timely fashion and estimates are accurate as long as our drivers are honest and disclose all information about the problem upfront, like hooking batteries up backwards more

I called the shop on Friday March 25th around 10am and spoke with Sid. Told him my vehicle would not start, he said it would be a $99 dollar diagnostic. I towed the vehicle in and dropped it off. I was told I would be contacted later on that day with the diagnosis issue. Come Monday around 11am I still had not received a phone call. I called the shop and spoke with Sid again. He said that they could not figure out what was going on. The car's computer was not communicating with their equipment. He asked me why the fuse box cover was off, I stated I was checking the fuel pump fuse to make sure it didn't blow. more

St Louis A &T is definately a full service shop, it seems like if it rolls they will work on it. Pj, Lisa and the crew have have been known to come through in the pinch. They find ways of getting the job done or finding the obscure part. They will go the extra mile to make it happen. I've known them for some time now and they have a great attitude which trickles down and they are very customer oriented. They are pretty easy to find since it seems like the shop is about 2 blocks big. They are just behind the City Museum. So if your downtown just drop it off before work and have it ready when to leave. Pros: AAA Approved, ASE Certified more

I recently moved to the downtown St. Louis area and was forced to make that awful transition from my hometown mechanic to a new and unknown mechanic...but luckily after a few poor choices I found St. Louis Auto & Truck Repair! Although my first repair was a small one (battery) and my second was just an oil change and a detail but I now swear by this place! Drop your car off before work, they give you a ride to work, they come and pick you up when you get off work, and pick up your newly repaired/maintained/detailed vehicle! It's amazingly convienent! Silly people getting all upset because this repair shop wants you to be safe and have your repairs done correctly...I understand that vehicles require maintanence and repairs and both of those as I know require money (as does everything else!). Thank you St. Louis Auto & Truck Repair. You have a new customer for life (or I should say my life in St. Louis!!!) Pros: friendly, quick, affordable, honest Cons: not open on weekends more

I have thought about putting this review up for a few days. I'm typically the type of person who thinks about things prior to doing them; especially when it comes to slamming a small business owner's reputation. My Vehicle needed a brake job. The rear drivers side was making a grinding noise. I called around town, looked at some online reviews and decided, even though there was one or two bad reviews of St. Louis Auto, the employees responded, and I would take my chances with them.... I was informed that a brake inspection was $34. Assuming that a brake INSPECTION means that someone inspects the brakes, rotors, calipers, etc... I decided, do the brake inspection, give me an estimate and we should go from there. Being familiar with what the prices were around town, I budgeted $250-350 for the brake job. I was also told that If I dropped the car off at 8am in the morning that it would be done WITHIN a couple of hours. I dropped my car off at 8am. It was nice of them to give me a ride back to my apartment - that was the ONLY good thing they did. At 11:45am, I got a phone call telling me it was going to cost me $304 to fix my brakes. When I called them at 3pm to come pick me up (my car wasn't finished yet), they informed me that I also needed my calipers replaced on one side. And the new estimate is now an additional $206. At that point, I asked what the point of doing a brake inspection was, what good is an estimate, etc.... I told them that I would have to come down there because now we had a much bigger problem on our hands (the fact that it was $200 more - 40% more than the original estimate)... When I got there, I talked to the owner, Lisa Renaud. She informed me that there was ""nothing she could do about it."" I explained to her that I picked her store over Midas, Minieke, Dobbs, etc.... because they were a small business owner and I generally prefer to do business with a local small business owner than a chain store because if I had a problem I would be able to talk directly with the owner (for the past 4 years I've been taking our vehicles to Floyds on St. Charles Rock Rd, and am now convinced THEY ARE THE BEST, AND I Won't TAKE MY CAR ANYWHERE ELSE AFTER THIS EXPERIENCE - I went here because it is 2 miles from my house). Lisa told me she would ""check to see if she could do any better on the price"" - at this point she wasn't acting like the owner, she was acting like an office manager - it wasn't till later I found out she was the owner. When everything was said and done, it was 4:45pm my car was fixed, she showed me the bill, it was $499. I informed Lisa that on her own paperwork there was a difference of $8 in the labor charge and what was on my paperwork, when she informed me that she had to pay her technician overtime to finish my vehicle - again, not my problem-my car was suppose to be done at 12 at the latest, not 5pm!!!! She then told me she would refuse to change the labor charge. I simply wish that doing business with a small business owner would of been better than doing business with a chain store; however, I now understand that with a chain store you can complain to the regional manager, district manager, and the VP or operations, etc.... where with a small business owner, when they have your car hostage, they can pretty much do whatever they want to. I'm glad that this post is going on Facebook - I HOPE AND PRAY that no one ever uses St. Louis Auto on Delmar to get anything fixed. I am currently in the process of taking Lisa Renaud (the owner) to small claims court for $200 + court costs, etc... I don't mind paying the $300 (the original estimate), but I do have a BIG problem with paying the $500, especially after I got a BRAKE INSPECTION If you have any questions concerning this post, feel free to e-mail me at notredamedude@charter Cons: Won't work with you on their price, even after an estimate more

I recently took my 96 chevrolet lumina into St. Louis Auto & Truck Repair, Inc. I was having trouble keeping the vehicle running while at an idle. I figured it was something HUGE and I was going to have to start looking for a new car (bummer!). They called me about one hour after I dropped it off with the news... Pros: DOWNTOWN! free shuttle to and from work, courteous office people, great price! more

so being a woman i am weary of auto repair shops...guys covered in grease waiting to take me for a scam. but then i found st. louis auto. when you walk into the office you are greeted by the friendly women in the office. they are super upbeat and very knowledgable in automotive repair. i was amazed! and one of the owners even came out and introduced herself and discussed my problem with me (car was sluggish on the highway). before i even left from dropping my vehicle i felt completely confident in my choice to come there! when i picked up my car it ran great and i was super happy! i found the secret gem in the city. a lot of people don't even realize that they are downtown right behind the city museum! oh and another bonus is they offer a free shuttle service up to (3) miles. so not only was i super impressed with the staff and the repair i got a free ride to work! \r SUPER GREAT STAFF AND GREAT AUTOMOTIVE REPAIR!!! TRY THEM OUT YOU WON'T BE DISAPPOINTED!\r Pros: Super friendly, very knowledgeable, GREAT EXPERIENCE more

I work at St. Louis Auto and I remember the customer that brought his girlfriend's beat up Geo metro in for door handles. I remember when he dropped it off, I asked him if he would like an estimate first. He said no, just fix it. We had to order the more

I wish it were possible to give zero stars. These people are scammers and price gougers- a simple door repair (replacing an interior door handle, non-electric locks, and I provided them with the part) ended up costing me over 400 dollars. The company did not use the part provided when I brought the car in, nor was there any estimate or any indication that the repair would be so ridiculously costly. I was told it was a 'simple fix' and 'would not be any big deal'- the repair ended up being MORE than the blue book value of the car- and this is to fix a door handle! Avoid them like the plague, the ""Finally, an honest mechanic"" sign on their business is the biggest joke in the city! Cons: dishonest, unfriendly, overpriced more

I wish it were possible to give zero stars. These peopel are scammers and price gougers- a simple door repair (replacing an interior door handle, non-electric locks, and I provided them with the part) ended up costing me over 400 dollars. The company did not use the part provided when I brought the car in, nor was there any estimate or any indication that the repair would be so ridiculously costly. I was told it was a 'simple fix' and 'would not be any big deal'- the repair ended up being MORE than the blue book value of the car- and this is to fix a door handle! Avoid them like the plague, the ""Finally, an honest mechanic"" sign on their business is the biggest joke in the city! Cons: overpriced, did not use parts provided, dishonest, price gougers more

I am the owner of St. Louis Auto and Truck Repair. I was reading the previous review and would like to respond to it. Our customer was from out of town. We do not rebuild transmissions, so we sent the Pros: FREE DOWNTOWN SHUTTLE, HONESTY IS OUR POLICY, FULL SERVICE SHOP more

We had transmission work done on our 1998 Pontiac Montana minivan on March 2, 2006. Our transmission completely failed on September 30, 2006 in Denver. We notified Jim, who originally sounded willing to pay for their failed repair. However, after speaking with his ""superiors,"" he refused to do so. Even after speaking with the gentleman here in Denver who is doing the repair, who TOLD him that it was the fault of the repairman, he still refused to pay for it, even though we spent $2200 at their shop, and this repair is costing us another $1500. I have notified the appropriate business authorities and my family in the area to avoid this shop at all costs. Cons: Refuse to stand behind their service more