Sprint Store

I decided to give a try with Sprint with their EVO since there was 30 day no risk trial. It was nightmare. First of all the the EVO phone batter issues, then when I returned teh phone they, refunded my money for the phone but did not cancell my actual account. I ended up getting $478.00 in billing. The representative at the store incorrectly typed my pin number. As a result customer service over the phone, did not speak to me or discuss any matter. I ended up going back to the store and wait in line for 2 hours to get the pin number straightened. Now I called the customer service and they are telling that I have to pay the bill or its going to collection. Bottom line, this is the worst service ever in the Nation. You don't have to believe me. Try it and see yourself. more

Even if you have insurance, getting your phone either fixed or replaced is a nightmare. After a 2 hour "diagnostic analysis" (verizon doesn't do that) they will find any reason as to why they can't help you and that insurance is not going to cover it. 1 month old phone was corroded? I don't think so, but they did manage to strip the tiny screws in the back so I can't check that for myself. Do not go to this store, also switch your mobile carrier if possible. more

i like this store because of the people who are always so nice and helpfull. it is not that big but they have nice phone and will be glad to show you the features of the nwe models. you can also pay your bills at the automated machine inside more

The question is, why would I have to put my name on a waiting list as if I'm visiting a doctor's office, if I'm only there to pick up a phone that was dropped off that morning. First off, I call to ask if the phone is ready to be picked up, they say yes, so I ask, is it working? Well, you need to wait (as if it's a big surprise). Why can't they tell me over the phone and why do I have to wait 30 minutes behind people who are there asking millions of questions about a new phone? Why not use the Customer Service counter for pick ups and payments? Um, perhaps they lack common sense... Dumb as dirt. PROS: NONE CONS: Customer Service on the phone is the best way to go more

I am very happy with the service I get from this store. they seem helpful and I've never had a problem upgrading or getting a problem cleared when there was one. they also have a great selection of phones. more

As moble phone stores go- this is one of the best- I have used Cingular and Sprint and of all the stores that i have used for service and questions- this is the best by far. They help you in a timely manner and it is an extra large store. If you are aspint customer or plan to become one, this is the store you should use. They are very knowledgeable and helpful! more

Although I find that my sprint phone has great connectivity, and I can access my minutes online or by calling them, sprint has some annoying tendencies as well. If you go over your minutes amount, most places just charge you. Not Sprint. they turn your phone off. Without warning. Which then takes up to 12 hours to come back on. i am not really pleased with the service I'm getting so far. more