Speedy Auto Svc

I was a first time customer of Speedy at the Westland Store at the end of April 2011, using a coupon to get an oil change on my car. Not only did I get a fast, quality oil change, but Mark and Jim most likely saved me from an accident waiting to happen. While changing the oil, Mark noticed problems on the underside of my vehicle. He told Jim, and they asked if my car had recently been in an accident. I said yes, and they explained to me, as well as showed me the areas that were failing. I called my insurance company and explained what Speedy had found. They took immediate action with the repair shop to have my car repaired correctly; at the shop?s expense, with an inspector from the insurance company verifying the repairs. Westland Speedy, Mark and Jim have a new loyal and satisfied customer, and as I tell others of their outstanding service, I know they will get lots more. more

Speedy is the best. The new Manager Jim is very honest and helpful! They gave me a great deal on my repairs and showed me everything before and after. I am very happy and recommend to anyone looking for an honest shop to go to Speedy! more

I called the Speedy of Troy location for a tie rod replacement on my car & was treated kind at first. As soon as the manager, Cory, came on the line, it all went SOUTH. He quoted me $15 on the labor for an oil change w/my provided oil & filter, even though there was a coupon for a COMPLETE oil change for $13 in their sales ad. Furthermore, I decided to replace my tie rod elsewhere and wanted to just do a front end alignment via Speedy of Troy with my $39.95 coupon, so I called them, and Cory, who was ticked off that I decided to change my tie rod elsewhere, decided to spite me! He says, ""Well, since you're doing your tie rod elsewhere and making more work for us, I'm not gonna honor your $39.95 front end alignment coupon, I'm gonna hafta charge you $55 or so."" OUTRAGEOUS! If he hadn't known of my tie rod replacement, he wouldn't have said that. What a fraud! He reflected poor customer service skills and made Speedy look like a gimmick auto shop. I refuse to take my car here ever! more