Specs In the City

My wife and I were visiting from Texas and i stupidly only brought one pair of my glasses. We went out fishing all day one day and the frame broke right in the middle. The owner Rick and his staff fixed us right up. He custom fit my old lenses into a new set of very attractive frames as I waited. The price was $239 and he gave me a few extra's to go with them. For those of you who don't know about landlocked Juneau, EVERYTHING is more expensive there. And you are simply very lucky if you can find what you want, if Costco and Wal-Mart don't have it. Thanks again Rick! more

I bought a pair of SWITCH sunglasses here. They sold them too me for $249.00 after a 10% discount. Not paying much attention (my fault obviously) I paid for them. That evening I noticed across the hall, AND on line they sell for $169.00 They would not give me a refund or take the glasses back. I dont mind paying a little more living here in Juneau but they are rediculous. CHECK prices first before buying at Specs In The City in Juneau. They are overpriced. more

I had a horrible experience with this shop, which escalated quickly to the management yelling at me for a mistake that was clearly theirs. Do not patronage. This is what's wrong with customer service in Juneau. Also, my friend said he was not surprised because he was sold glasses there which ""fell apart without provocation."" more

Last September I thought I got different frames than ordered but said nothing. It turns out they are NOT titanium but nickel. Specs offered to replace them on warranty, but the new ones I got are supposed to be titanium too but they don't say so on the frame. THEN, I bought a pair of plastic frames and am sure I got a different pair than ordered and this time I spoke up and returned them. Neither of the frames I had chosen from were in the store and neither of them had been sold either, so I was out of luck totally. THEN, they were going to replace my silicon nosepads with (that other harder plastic?) and they said these frames came with the other nosepads. However, I could scratch lines in them with my thumbnail as the plastic felt soft. I had them replaced at another optometrist with the right kind. For free.\r \r It is extraordinary to pay $300 for glasses + regular lenses, not counting any eye exam, in this town, and have this kind of stuff going on.\r \r The optometrist is VERY nice, but sorry, no cigar! Pros: Nice attempt at customer service Cons: failed customer service 100% more