Spa Wholesalers

VERY DISAPPOINTED and running low on patience with Edgewater Spa. To be honest internet reviews have never let me down until now. I ALWAYS say "Check it out on the reveiws" for restaurants, nail salons, pet groomers, and services. I hand picked Edgewater Spas based on reviews to repair my spa. I SHOULD A...WOULDA... COULDA (famous last words) CLICKED ON THE "FILTERED REVIEWS" located at the bottom left of YELP reviews. 3 reviews all 1 star is what you will find. Those reviews on more honest than the 5 star review on the first page. Making appointments are a MUST for me as my days off are limited and time is precious. I called Edgewater and made an appt for repair here is what happened over the last month. 11/03/2011 - Scheduled for repair at 10am - finally showed at 1pm. Fixed the hottub with a used motor that he said was functioning. Learned later that evening it was a faulty pump. 11/10/2011 NO SHOW! Scheduled to repair the faulty pump. NO SHOW. Called Edgewater and heard from Mike that "the repair guy was pulled for service calls" - isn't my repair a service call? I guess not according to Edgewater. Edgewater again disrespected my time. 11/15/2011 NO SHOW! Scheduled to arrive today. Called Edgewater AGAIN and was told the repair guy is stuck on another job and they are really sorry. 11/22/2011 NO SHOW AGAIN! 3rd TIME NOT SHOWING!!! 3rd time wasting my day off!! 3rd week my spa is sitting still not functioning. Called Edgewater and was told the repair man is stuck on a job in Riverside. They promised to have the repairman show the following week. CALLED THE BETTER BUSINESS BUREAU - Too many complaints to list. I realize that some may simply be false but these are too many to all be false. I feel very FOOLED by YELP this time. UPDATE: 11/29/2011 26 days since the first repair I am told a repair man is on his way to FINALLY repair the faulty pump. Let me say this the repairman is a very knowledgeable man. He repaired the system and cleaned up after his work. The Edgewater Company is to blame for the complaint disregard to customer service and disregard of my time. PLEASE PLEASE PLEASE BEWARE and remember to always read the "filtered" reviews, and citisearch and yahoo reviews, and called the Better Business Bureau. If I would have done this my 3 days off would have been mine. more

Edgewater Spa was very disappointing! We got one of the used spas. With a year guaranty. When it was delivered it worked for one day. The owner Ron Herman was very happy to take our money. But now he doesn't want to fix the problem. So much for the one Year guaranty. I look up the company at the Better Business Bureau. They have 6 complaints filed against them. The Complaints was for Problem with Products / Service. There failed to respond to 5 of the complaints. Please beware of this company. Edgewater Spa sells a lot on Craigs List. more

We purchased a used spa from them and they seemed very nice and helpful until an issue arose. When directed to the owner, his response was "too bad"! The reason I am not writing the specific issue is due to retaliation. We are still under warrenty with them with our used spa. I feel the situation was very small and could have been handled very easily if they wanted to, but they seem to have ego problems. Not to mention the delivery people are extremely rude. I'm sure there are many satisfied costumers out there, but unfortunetly, I am not one. Good Luck, and take this a precaution before buying from Edgewater Spas! more