Southside Pet Hospital

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457 N K 7 Hwy
Olathe, KS 66061

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(913) 782-0173
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Southside Pet Hospital - Olathe, KS
Southside Pet Hospital - Olathe, KS
Reviews
( 5 )
( 1 )
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( 9 )

Best

i just wanted to take a minute to say that i can't believe the negative reviews on here. My parents have taken their dogs to southside for over 25 years and have never had a bad ...

Worst

STAY AWAY! I am the type of person who likes to read reviews on places to decide where to go but I rarely write reviews after I have been. Well this place was so AWEFUL that I wan...

No Communication and proper steps are not followed 9/12/2013

STAY AWAY! I am the type of person who likes to read reviews on places to decide where to go but I rarely write reviews after I have been. Well this place was so AWEFUL that I wanted to put this review out there for others to have knowledge of. We first found this place when our dog was sick, they took great care of her so when our other dog developed a lump we took her to here because of the previous experience we had. Well our experience went to the crapper pretty fast. Lack of communication is appalling. Was told to drop our dog off around 7:30 – 8:30, we got there right at 7:30 and was told we had to wait until 8 when the vet got in to speak with them… Would have been nice to know that ahead of time to let our jobs know we would be a half hour later than originally expected. Called at 10 to relay information and check on our dog, was told we would hear back in about an hour to an hour and a half, called back 3 hours later was told it would be another hour, called back an hour l more
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Editorial review from Citysearch 5/6/2013

NEVER take your pet here. We had such a terrifying experience and the vet prescribed Pepcid ac, Benadryl and saline eye drops for our dog and come to find 15 minutes after leaving he actually had worms, called them and took the stool sample in and they gave us tape worm medicine. They didn't ask to see him again or even admit that they were wrong the first time. The vet told us he would be fine. He wasn't and died 12 hours later! I called to talk to someone in charge 3 times and am still waiting for a return phone call! That was 3 days ago. Save yourself the heartache and take your pet somewhere that he/she will be cared for. Don't make the same mistake we did. more
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Would you want criminals and drug users caring for your animals? 9/9/2012

The staff here absolutely treat you like you are a burden to them. I have noticed that they hire incompetent people to handle the pets in kennels, with the job market as it is they should give jobs to more reliable hardworking people. I will never take my pet here again as I feel they were dishonest, rude, and I think the only person with an actual educational background would be the veterinarian. I personally would not like my pets to be looked after by employees who look like drug addicts and problem teens. I know for a fact they do not drug test prior to employment. I am sure the response to this will be the same as they others but after this many bad reviews you would think they would do something to improve this business. There are MANY other affordable and amazing pet clinics in Olathe. more
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Bad vet, keep looking 6/21/2012

Wish I would have read the reviews here first because I would have picked a different vet. I don't have anything positive to say about my experience. Not the front office staff, not the office manager, not the office space, smell or decor nor the vet care we received. I used this vet office for years, but it really has gone down hill over the last few years. I highly recommend you read all the bad reviews concerning boarding, costs of care outside routine care. I will spare you the long story, but our experience is very similiar to the other complaints on the page, making it a trend. This trend won't go away until there is new staff and vets that take back the control of the office. This is the office for you if your pet never gets sick, in a fight with another animal, need to be boarded, has an emergency or needs anything besides routine care. All the complaints are the same and handled in the same manner by an incompetent manager that hides in the back room never to seen or he more
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Not Happy 2/7/2012

I had read several bad reviews regarding the care provided for animals or unfortunate incidents involving others pets by Southside, and chose to ignore them and continue having my animals cared for by Southside, thinking it was just upset people however it wasnt until it happened to our pet that I wish I would have taken the advise of others.\r \r I will save you the long story and summarize it. We had taken our pets to Southside for over 9 years. When Dr. Eddy left the practice a few years ago, the practice started going exrememly downhill. The care for the animals, and the staff rapidly declined. We unfortunely had the last incident which caused us leaving Southside after a minor surgery on one of our pets, to rush to be Mission Med Vet for care. This minor surgery turned out to be a one of the most tramatizing events not only for my pet, but also for our family. \r \r There are a million vets out there, so do your research, and listen to what others say, dont make the same mistake more
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Don't believe the bad reviews 10/23/2011

i just wanted to take a minute to say that i can't believe the negative reviews on here. My parents have taken their dogs to southside for over 25 years and have never had a bad experience with the staff or the Dr.'s. I recently bought me wife a puppy for her birthday and when it came time to choose a vet southside was the only choice. Every member of the staff that I encountered was very nice and very professional (Nancy, Barb, Taylor, and Dr. Baldridge). Dr. Baldridge was so nice and informative and treated my little pup with the love and care that it deserves. Keep up the good work and don't let the bad reviews get you down. You guys are the best! more
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wouldn't ever go anywhere else 3/17/2011

I have been going to southside for 30 years and will never go anywhere else. I love all the doctors and staff. They are always so kind to me every time me and my dogs go in. I will never go anywhere else. Thank you to the doctors and staff for saving the life of my dog last year.I don't know what we would do without a happy healthy dog. more
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don't make the same mistake i did! 3/17/2011

i quit using southside because of :\r -long waits in crowded waiting room\r - lack of common courtesy by most of the support staff, i.e. no greeting when you come in, no acknowledgment that you are waiting, answering the phone while you are standing in front of them and making you wait longer, continuing to do paperwork without saying anything to you while you stand at the counter waiting for help, etc\r - not returning phone calls/voice mails,\r - lack of customer service focus, kind of an indifference to whether you are happy, more of insistence on what's best for them\r - if you complain about something, they will blow you off and treat you like a trouble maker\r - i have used four vets in my lifetime, this is by far the worst experiences i have had, i used them for over a year thinking it would get better but i didn't, i have switched now and glad i did more
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go anywhere but here! 3/17/2011

horrible customer service and front office care, i have a multiple cat household and it was thought that one of my cats had a bladder infection, i was instructed to separate them for a night and try to get a urine sample to bring in. (difficult to do when the three cats don't want to be isolated from each others. it took two days/night to get a successful sample. I was told that it was ok to refrigerate the sample overnight and bring it in the next morning. However, when i called that morning to bring it in a different employee told me not to because refrigeration can ruin the sample. so, we had to start all over again. the next night we were able to get another sample, drove 30 minutes round trip to drop it off, i handed the sample to them in a container with my cats name on it, and the guy asked for my name to pull up our account. he started to walk away with the sample and i asked if he needed to make note of which cat this was from and the time the sample was taken, he said more
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Vets for MONEY!!!!!!! 1/11/2011

Horrible treatment of animals. They don't care what your pet goes through as long as they can get as much money out of you as possible. Was told my dog's surgery (he ate a stuffed animal) would be 700-900, then when I pick him up its $1700.00. And now my dog is in constant pain and is extremely scared of people. I am glad he is still around, however I WOULD HAVE NEVER PUT HIM THROUGH SO MUCH PAIN for my own selfishness...... NO VET would ever put a dog through what they put mine through. more
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Dr. Baldridge is the best! 11/1/2010

Dr. Baldridge's loving care of our dog meant the world to us. She called to check on her next day, referred us to someone who could do her surgery, and even called there checking on her to see how she did. Our little Mick got more respect, care, and concern than most humans get. I'll never take her to anyone else! more
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we love this vet 9/26/2010

We have been going to southside for 5 years. We love the staff and doctors. The new doctor, Dr. Baldridge is wonderful. She does everything with great experience even though she is just out of vet school. She is our new favorite vet and request to see her every time we go. Thanks to the doctors and staff for taking such good care of our pets! more
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Wouldn't recommend. 9/20/2010

I've heard multiple bad stories about the animal care given at this hospital. more
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terrible vet and kennel treatment 9/14/2010

we had been using southside for vet and kennel services for the past two years but we have now decided to change due to their poor treatment of us and our dogs. one of our dogs got a terrible terible case of kennel cough while staying at southside for a week while we were on vacation, of which we were previously told he had been vaccinated. we were not told upon pickup that our dog had kennel cough despite his hacking of which we assumed at the time was nothing. we were then shunned when we went to take him in for treatment and the vet was not even in office during office hours. i would highly recommend people NOT TAKE THEIR ANIMALS to southside. more
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They take great care of my rabbit! 6/10/2010

We have taken our rabbit here for a few years now--one of the few vets that provides care for rabbits. Great experience, friendly staff, reasonable prices, would recommend! more
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Veterinary Services 1/1/2008

I have used Southside since 2001. Have been well satisfied with the care of my pets. My dogs love to go there. This is he only Vet office that my pets have not been reluctant to enter. This is because of the special attention that they receive from the Doctors and Staff. I highly recommend them to anyone needing Veterinary Services. more
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Owner Message

  • Offering veterinarians and emergency veterinarians services.

    Southside Pet Hospital is a full-service veterinary medical facility, located in Olathe, KS . The professional and courteous staff at Southside Pet Hospital seeks to provide the best possible medical care, surgical care and dental care for their highly-valued patients.

    We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients. Southside Pet Hospital strives to offer excellence in veterinary care to Olathe, KS and surrounding areas.

    Please take a moment to contact us today, to learn more about our veterinary practice and to find out more information about how Southside Pet Hospital can serve the needs of you and your cherished pet.

Additional information
  • Hours: Mon 8:30am-8pm, Tue-Fri 7:30am-6pm, Sat 8am-4pm
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Dennis Avenue Shops
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