Southlake Family Medicine

We have been patients with Dr. Hunt at this center for two years and have nothing but great experiences. We have had very few negative experiences and have never had a problem being seen same day with a sick child. If Dr. Hunt is unavailable then we usually see her PA, Emily and if neither are available we are seen by another Pediatrician in the office. There's also a 24 hour line which has been a life saver for us in the past where we actually talk to a doctor on call. The front office staff is as friendly as any receptionist staff is at doctors' offices now days..they aren't so much. The answering service is not friendly but they are pretty efficient and do what needs to be done which is all I ask for in an answering service (which is a hired service btw). Most of the nurses in the pediatric area are great, knowledgeable and amazing with my kids. The not so great ones aren't so bad that I feel a need to complain. I recommend this for anyone with kids. I do not know about other services there. more

My son is an established patient. We went on a trip and had to go to urgent care out of state because he had pneumonia. Tried to get a follow up appointment when we got back, but they couldn't get us in. 1) Receptionists never seem to know what they are doing, 2) There is no way to leave a message, 3) they are closed for lunch daily and no messages taken, 4) something as urgent as pneumonia isn't considered important enough for them to be able to accommodate, 5) their online appointment service is worhless. I came from a pediatrician's office that would accommodate sick visits first thing in the morning, had separate rooms for sick and well patients, and would check their messages and return phone calls promplty first thing in the morning. This establishment does none of the above. more