Southeast Valley Veterinary Hospital

Worst experience ever, I would never return. I actually like that the vet got down on the floor to examine my dog on his level, but that's all I liked. She can't read x-rays. She told us my dog had an enlarged heart and spleen and was in early heart disease and had a mass in his abdomen. My dog needed antibiotics and she didn't prescribe him any. He kept getting sicker, so we decided to go to a different place for a second opinion. Best thing we ever did. Everything she said about the x-ray was wrong, no mass and no enlarged heart or spleen. They couldn't believe she didn't give him antibiotics. If she gave him medicine to begin with maybe he wouldn't be fighting for his life at a different Hospital. He needed antibiotics from the beginning for his infection. If we had green infection coming out of our eyes, fever, fluid in lungs, weak and in stomach pain we would be on antibiotics. more

We have been going to Southeast Valley Vet's since we moved to Sandy in 2010. This is the type of Vet's office where there are office cats napping on the front counter, birds treating you to various greetings and sound effects while you wait, the staff bring their own dogs to work (all very well socialized) and have them following them around behind the counter or sitting on an office chair, the staff will remember your animals, call you by name and aren't above giving you a hug if you have a sick dog or cat. This is a 24-hour emergency Vet's office. If you show up in the middle of the night you are likely to find the staff delivering a litter of kittens or doing surgery on a dog that's been hit by a car. They'll tell you what's going on and give your animal priority as needed. \r \r Dr. Anderson and Dr. Caplis have taken care of our dogs and seen them through some very rough illnesses as senior dogs. They and their staff have always been friendly, courteous and gentle with our dogs. They tell us about all options available for treatment and answer our questions, no matter how long it may take! They are also mindful of treatment costs and are willing to do what is best for your animal, not what will make the clinic the most money! For example, we took one of our little dogs in for an abscessed anal gland. Dr. Anderson explained that the abscess can often rupture on its own or they can do surgery to drain it which would require sedation, etc.; quite expensive! While taking our dog's temperature the abscess ruptured and was drained, allowing him to be treated with topical ointments, pain pills and antibiotic pills as opposed to having surgery (and the risk of sedating our older, small dog). As I was holding the dog's head while Dr. Anderson was taking his temperature anally, I'm pretty sure I saw him apply a gentle, sideways pressure on the abscessed anal gland whereupon it ruptured! Our little guy barely flinched as Dr. Anderson did it so quickly. I'm sure it was a great relief for the dog immediately to have the pressure of the abscess drained! Dr. Anderson could have made more money had he performed surgery (which can require a blood test first to make sure the dog can take the anesthesia), scheduling it, etc., all adding expense to treatment. Instead, I believe he did what was best for our dog, provided him with immediate relief and a much smaller bill!\r \r Animals can't tell you what is wrong or how they are feeling so a good Vet has to be observant and know what to ask pet owners about the animal's behaviors at home to help make a diagnosis. Sometimes they just have to guess despite all testing possible being done. I believe Dr. Anderson and Dr. Caplis are good Vets. We've gone to several other Vets since moving to the SLC valley in 2007 and although they may have had fancy new buildings, they were lacking in knowledge and/or people/animal skills. I am satisfied with the care our dogs receive from Dr. Anderson and Dr. Caplis. They call me by name, listen to my concerns, and are not above crawling around on the floor to examine my dogs when needed. The staff has always been friendly. We even hired one of the techs as a pet and house sitter while we were away several times and had no issues. Carrie, the groomer, is always friendly and gentle with the dogs. \r \r Our dogs are family and we try to provide the best possible care for them that we can. I won't take them to any other Vet. I trust Dr. Anderson and Dr. Caplis. more

HORRIBLE EXPERIENCE. I'm absolutely appalled by the treatment I received at Southeast Valley Vet. My little dog was attacked by a neighbor's large dog and had to be rushed to the Emergency Vet. She suffered sever lacerations and punctures. The treatment she received that evening was good. At discharge the staff indicated that my dog needed to return in 5 days to get the drains removed from her neck and return in 10 days to get the stitches removed for free. I took by dog back 5 days later to get the drains removed. I also informed the vet that she had not been eating for two days, her skin was extremely dry and that she was gnawing her paws incisively. The vet's response is ""what do you want me to do?"" I told him I wanted him to remove the drains and give her a look over because of the secondary symptoms she was having. He immediately told me she may have Pancretitis and I should have blood work done. I told him it was more likely that it is related to the injury she suffered. He again asked, ""what do you want me to do?"" I asked him if I should go to my regular vet because of his empathy. I told him that the only reason I came to Southeast was because the followup was free. He snapped at me and told me ""no it's not, who told you that?"" I told him the staff. He then left the room and started interrogating his staff in the back. I could here every word, of which he was very ""disrespectful and rude' in his comments about me and the situation. When his staff came into the room, I informed them that I could hear their conversation in the back and she shrugged her shoulders and said, ""so, like I care!"" I have never received such rude and unprofessional treatment. The vet had no concern for my dog or her condition, was extremely rude and unprofessional in his communication to me and was annoyed that I had made the appointment. I WILL NEVER GO BACK!! I immediately left the office and called my regular vet for an appointment. more

Have been taking my dog to Dr. Anderson for 12 years. He saved her life after I first adopted her from the Humane Society and she became very ill. He told me at the time that she could have Distemper and that she might not survive.....well she did thank to Dr. Anderson. Then this past fall, my dog had developed a large lump which turned purple and she required surgery to remove. Dr. Anderson was so kind and reassured me that things would be ok but he was concerned the lump might me cancer, it wasn't. Then come December, another lump developed and this time it was cancer and another surgery. My dog did fantastic and recovered just fine. So far, things are going well and the cancer the type that normally is localized and so I was told to just watch the area in case the lump returns. I am so grateful to Dr. Anderson and it shows that he loves animals and cares too for their owners. I would never trust any other VET but him. Thank you doesn't seem enough. more

We love our pets, so great vet service is really important to us. A few years ago, we moved from the east side of the valley to the west side of the valley. We tried several vets close to our new home, but no one provides the care for our pets that Southeast does. Plus they have 24 hour emergency care. So, we now make the 40 minute commute to Southeast when we need to see a vet. At least I have a car that gets great gas mileage. We HIGHLY recommend Southeast whether it's an emergency or not! more