Source One Financial

As a professional in the medical field, and a former manager for a chain in the retail industry, I have had adaquet experience with the customer service industry. Souce One Financial on the other hand needs a lot more time with the agents/reps in the customer service aspect of their job. On Wednesday, September 25, 2013 I had the unfortunate luck to speak with a rep by the name of Susan Clancey (?sp). She was obviously frusterated by the time I spoke with her as the issues had be ongoing and she had spoke with several people at this point. I began by giving my name and that was it.....Susan began a rant that I can only imagine could be given by a scuba diver (the only ones who could hold their breath that long). Susan was rude, unprofessional, nasty and exapirated (at best). When I asked for a supervisor, I was told ""No, I'm not giving you my boss, One of my bosses is standing right here"" So i asked to speak with that person and again I was told ""No"" I asked for a name, I was told ""NO I'm not giving you a name"" needless to say, the conversation was less than productive and ended abruptly with my lawyer will be contacting you and I will be conting your supervisor. Moral to this story.... if you get what you pay for, I'd say Susan Clancey at Source 1 Financial is overpaid, overworked and undertrained..... more

Not even giving this company a piece of a STAR. I have never in my life been treated with such disrespect from a so called lady name DOTTIE I have no clue on earth who she thinks she is but you can not talk with her or to her, she yells over you and swears laughs and it is so not becoming. I guess she thinks she is the BOSS but NOT so maybe trying to make an empression. I do not beleive she has a clue-someone with that attiitude should not be working with the public-so sad that some of us have no choice but to deal with a company like this but we do not have to put up with someone that is so ignorant, cruel and sad case of a human being more