Sona Dermatology & Medspa Of DFW-Grapevine

I went to see about getting a small to med tattoo removed. I was happy until she told be there prices. There price was 1600.00 for 8 treatments. My tattoo should only be 100.00 a treatment at the most. Look around there are better place that won’t rape you. more

Love the candella! Aderine was so friendly and helpful, great tech! more

EVERY PLACE HAS IT'S POSITIVES AND NEGATIVES AND I HAVE TO SAY THAT FOR ME THIS WAS A VERY POSITIVE EXPERIENCE!!!! I AM SO GLAD TO HAVE GONE TO SONA MEDSPA IN GRAPEVINE, TEXAS. THE STAFF WERE VERY HELPFUL EXTREMELY INFORMATIVE. I HAD MY FIRST VEIN TREATMENT AND HAD NO PROBLEMS. I AM ALREADY SCHEDULED FOR MY SECOND AND AM LOOKING FORWARD TO SEEING MORE RESULTS. THANKS SONA FOR HELPING ME TO FEEL BETTER ABOUT MYSELF! more

I just received a call regarding my appointment tomorrow. They informed me that I will need a numbing cream, which I appreciate, but they gave me no notice. I got the call on a Friday night at 6:30 p.m. for my appointment that is scheduled for 12:15 Saturday. I am praying that they are able to get it called in to a 24 hour pharmacy that is near my house and that I'm able to get it applied 1 hour before my appointment tomorrow. They suggested that I pick it up on the way to the appointment and apply it in the parking lot of CVS so that it wouldn't hurt when I came in.... Really in the parking lot? I have 3 areas being done! I'm so disappointed in the level of service that I expected to get from them. My first visit was great, but they require you to give them a 48 hour notice to cancel, but they can't cover their bases and let you know about the prescribed medication that is required for your appointment within 24 hours. I have a sitter lined up and it isn't like I'm going to get my daughter out on a Friday night to go pick this up. I would think twice about this company or at least ask in advance what medication is going to be required prior to the appointment, because obviously they don't disclose that within a time frame that you can get it taken care of. Make sure you also ask about the type of laser they are using. I was told by 3 different staff members that one hurt more than the other. The manager assured me that the treatments were all the same, but why would their staff tell me this. I have no clue how this works, so how would I know this type of information. Please do your research prior to using this company. I wish I had paid more attention to the reviews, but I have invested a lot of money and now I’m stuck using them for the next 5 treatments I have in my plan. more

Everything the process was great! Can't wait for the next treatment. Everybody is nice and very helpful. My technician was great. more

I have really enjoyed my experience at Sona so far. I went to the consultation and they were very nice and explanatory. I left feeling 100% confident! Today I had my first Laser Hair Removal session, and it went wonderfully. I would high recommend using the numbing cream (aka wonder cream). I really loved my technician. She was very sweet and understanding. I would definitely refer my friends here! more

The manager is nice when you first go in then if you have any issues after they have your money she is VERY defensive and confrontational. Definately not service oriented. There prices are higher than most spas and the customer service is very poor (especially the manager). DONT GO TO THERE!!!! Pros: none Cons: horrible customer service more