This review will be in 2 parts--make sure to read all of it...\r
On December 30, 2006 , our experience at this restaurant was unacceptable. Note in the past it has been usually very good, but we have not been back due to the following:\r
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1) Although I made a reservation for 6:45 pm and pushed it back to 7 pm due to traffic. I had the courtesy to call and inform your host I was running late. I was assured that they would hold our booth. However, when we arrived at 7 pm on the dot, we still had to wait over 10 minutes for our table. Did the host not believe that we were going to show?\r
Once seated..\r
2) Takes over five minutes to get water\r
3) 10 minutes for waitress to greet us at our table and take our drink orders\r
4) Additional 10 minutes for one cup of milk and glass of red wine to arrive; waitress leaves quickly without taking our main dish order. We are puzzled as to why. \r
a fellow server sees our looks of bewilderment and asks if he can help and we politely request that someone takes our food order. \r
Waitress notices us talking with fellow server and immediately comes over\r
5) Proceed to order our main dishes with pizza being our number one choice Then we were informed with a laugh by our waitress that the brick oven is broken and that a gas oven is on order. WHAT0How could this be AND\r
Why weren?t we informed of this on the phone when we made reservations? \r
Why not when we first arrived and seated with menus?\r
BACK UP ORDER\r
Lasagna: told we would have to wait at least 25 minutes for that dish, again a real weird laugh from waitress with no suggestions as to alternatives\r
While waiting for our food to come over: \r
Head host guy comes over and asks us if everything is okay. We say too bad about the brick oven, what?s going on with that. And he says oh a new one is on order and we say, our waitress says it will be gas not brick fueled by wood, he says you know I don?t know and walks away!!!!\r
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please see part 2.
Pros: zero
Cons: no valet parking, part of the westside pavillions mall on pico ave, inside the mall
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