Shurtleff, Kristina, MD Shurtleff Family Practice

Do not go to this office...you will be very frustrated! Dr. Shurtleff is nice but the wait time of 2+ hours and the rude, unhelpful, unsympathetic staff is unacceptable! They seem to lose test results, mailed in paperwork, etc and don't care that they do. This is what happens when you try and open a medical building and still see patients...something will slip through the cracks and it will be your medical needs! Stay away and don't waste your time! more

You won't find a more caring Doctor! I have been going to her for over 2 years and love her new office! I can get my blood work done right there without having to find time to go to another lab - love this new feature at her office. The wait time is not any different than any other doctor in the area. Once you are with the Dr. she gives you her undivided attention and will do whatever she can to help you. more

I didn't even get a chance to meet the doctor. This was my first appointment, and also my last! Upon arriving, the receptionist was on the phone, and did not even acknowledge my arrival. A simple nod or I'll be right with you would have sufficed. After standing at the desk uncomfortably for a few minutes, she finished her phone call and asked how she could help me. I told her my appointment time and she then had me fill out my paperwork. She then took my copay. After sitting patiently for 50 minutes, I was then called. I was weighed and had my bp taken. I was then told someone would be right in to take my medical history, and then the doctor would see me after that. I waited another 15 minutes, and still no sign of anyone. I opened the door and asked the assistant how much longer it would be and she told me I would be next. When I asked how much longer that meant it would be, she became agitated and told me she couldn't tell me that because she didn't know. I could not believe she got aggrivated with me for asking how long it would be! How dare I?! I then told her that waiting over an hour was unacceptable and asked for my copay back. While waiting for my copay a very nice woman told me that Dr. Shurtleff was worth the wait. I'm sorry, but my idea of a good doctor starts with their ability to hire a competent, respectful staff, and also respects the fact that my time is also valuable. At the very least someone could have said that they were sorry for the long wait! All I saw from the moment I walked in were poor attitudes, and a feeling of intrusion! more

With the exception of a couple of the nurses the staff is horrible! They have zero customer service skills.Also the way the company runs it's scheduling is ridiculous. Long waits, seen by arrival time instead of appointment time. Why make an appointment?! I only keep going because I love Dr. Shurtleff and I don't need to go in often. Pros: Dr. Shurtleff is a wonderful, caring provider. Cons: The office staff has extremely bad customer service skills . more

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Great Doctors.....slow slow slow service...no call backs for days...if ever...plan on spending your day there....appointment or not....if it's lunch..tack on another 45 minutes while they all disappear..It's been 3 days trying to get my antibiotic changed to one I can take.....still they haven't called the pharmacy....I could die of respiratory failure. The doctors are good, the business and overbooking is horrendous. I'm changing doctors because of the time I spend there. It's not good business in that respect. There are other good doctors with less wait time..geezzzz Pros: Nice Doctor Cons: Wait time and over booking more