Sheppard Motors LTD

We took our 2006 Jetta in for servicing. We are out of the country for a year so we wanted to make sure that it was in good shape fore our bi monthly visits home for business. In early march we took it in for an an air bag warning light. Turned out that a connector that they had replaced was not properly done so they fixed it. Aside from time lost no problem. This morning my wife was driving from Eugene to Portland Oregon and the brake fluid warning light went on(they had recommended replacing the brake fluid so we had them do it) she looked in the manual and I went on the internet and decided she could drive up to the next rest area to take a look. She looked and they had left the brake fluid cap off. They did not replace the cap!!!! I feel this is inexcusable as they could have killed her. In the past, when the car was new, we had rattles that they could never fix but none of it was life threatening. Very scary situation and I am shocked. I wish Kendall Toyota could service VW's as we love the car. more

If you are shopping for a car and HATE doing so like I certainly do, MAKE SURE YOU STOP AT SHEPPARD! Preferrably early in your quest for a new car. I made the mistake of going there after 6 other lots and they were the ONLY people that treated me with not only basic mutual respect, but much more than that. They werent condescending, arrogant or plain rude like every one of the previous 6 dealerships which I won't name. Thanks sheppard for making my life way easier, I will tell everyone I know that is looking for a car, about my refreshing experience at your lot. Seriously, if you read this, save yourself the hassle and just go to sheppard then come back and tell me how right i am :) more

This is where I bought my second car. The salesperson there didn't seem like your typical "used-salesman." He was honest and fair. I was looking at cars that were a year old. The first one I saw and test drove, he pointed out the good as well as the bad qualities of that particular car. I respected his honesty. He called me a few days later with a car that just came in and fit my requirements and budget. more

I purchased my Jetta from Sheppard Motors and have been very happy with my service. When purchasing the car, I was never pressured or felt uncomfortable in any way. The entire process was pleasant. I have used their Service department many times for my maintenance and I found them to be very fast. more