Shelly Bmw Parts Dept

I have been very happy with their service. I even drive all the way down from Los Angeles to use their service as opposed to using the overpriced dealerships up here. The staff has always been helpful and best of all, they comp you a rental car for the day. more

I have been very happy with their service. I even drive all the way down from Los Angeles to use their service as opposed to using the overpriced dealerships up here. The staff has always been helpful and best of all, they comp you a rental car for the day. more

I've been coming here for years! I have gone to Shelly for all of my beemers over the years. This review is actually for the service, but just realized that I never rated any of the purchases. My most recent purchase was a 535i that literally required 30 mins of my time at the dealer, yes I got a car in THIRTY MINUTES. I did most of the leg work online exchanging emails with the internet sales manager, Yi-Wen. He was great! I told him where I wanted to be, he came back and pretty much said you're smokin' crack... I then came up a notch, and he accepted. Five total emails and we were done! I picked up the vehicle that same day and was off... that's how we do it! He took care of my lease turn in on the older beemer and I was off. Service: Great! I wouldn't take my business anywhere else, covered by warranty or service pkg or not! I've worked with Vicki, Sochilt, and others. Never had a bad service manager. They ALWAYS give me a BMW loaner. I find myself looking for reasons to take the car in, even if there's a tiny little noise. And they're always kind and considerate. more

I've been coming here for years! I have gone to Shelly for all of my beemers over the years. This review is actually for the service, but just realized that I never rated any of the purchases. My most recent purchase was a 535i that literally required 30 mins of my time at the dealer, yes I got a car in THIRTY MINUTES. I did most of the leg work online exchanging emails with the internet sales manager, Yi-Wen. He was great! I told him where I wanted to be, he came back and pretty much said you're smokin' crack... I then came up a notch, and he accepted. Five total emails and we were done! I picked up the vehicle that same day and was off... that's how we do it! He took care of my lease turn in on the older beemer and I was off. Service: Great! I wouldn't take my business anywhere else, covered by warranty or service pkg or not! I've worked with Vicki, Sochilt, and others. Never had a bad service manager. They ALWAYS give me a BMW loaner. I find myself looking for reasons to take the car in, even if there's a tiny little noise. And they're always kind and considerate. more

Outstanding service given by Jesse. Very patient with us on this large purchase for us. more

Outstanding service given by Jesse. Very patient with us on this large purchase for us. more

Sammy Yavar was great (we leased our car when he was at McKenna in 2006).\r \r He is very reasonable and a nice guy. (Can't say that about many salesmen!)\r \r He has been with BMW for years and knows alot about the cars and service.\r \r He is honorable and insisted that the finance manager adhere to the original lease terms (the finance guy tried to change the terms in the middle of the deal). We can't say enough good things about Sammy. Pros: See Sammy. more

Sammy Yavar was great (we leased our car when he was at McKenna in 2006). He is very reasonable and a nice guy. (Can't say that about many salesmen!) He has been with BMW for years and knows alot about the cars and service. He is honorable and insisted that the finance manager adhere to the original lease terms (the finance guy tried to change the terms in the middle of the deal). We can't say enough good things about Sammy. Pros: See Sammy. more