Shelly BMW

I WAS IN A HURRY. I ORIGINALLY WENT TO COMPETING BMW DEALERSHIP BUT AT THAT CENTER THERE WAS VERY BAD SERVICE AND THEY DIDNT EVEN FIX HER VEHICLE. BECAUSE OF THAT BAD SERVICE I WENT TO SHELLY BMW AND IS VERY PLEASED. EVERYONE THERE IS GREAT, ESPECIALLY THE TWO SERVICE ADVISORS. I RECEIVED GREAT SERVICE AND NOW I HAVE NO MORE PROBLEMS WITH MYVEHICLE. more

Everything was great. Each time i've returned to the dealership after the purchase, the agents are still awesome. Thanks! more

THIS SERVICECENTER IS NOT THE CLOSEST TO HER HOME BUT I REALLY LIKES THE SERVICE AND IS REALLY HAPPY WITH THEM, THE CUSTOMER SERVICE IS GREAT more

Shelly BMW's sales is phenomenal. I have never had a smoother transaction. Axel was always able to email me info immediately. more

I CONTINUED TO BE VERY PLEASED AND IMPRESSED WITH THE SERVICE, AND THE COURTESY AND THE PROFESSIONALISM OF EVERYONE WITH WHOM I HAVE DEALT AT SHELLY. THANK YOU FOR ACTUALLY MAKING THE VEHICLE SERVICING EXPERIENCE A PLEASANT ONE. more

I LIVE CLOSER TO COMPETING DEALERSHIP, BUT CHOOSES TO DRIVE ALL THE WAY TO BUENA PARK BECAUSE OF THE GREAT SERVICE SHE HAS RECEIVED FROM DAY ONE, SECOND BMW. I STOPPED AT ANOTHER CENTER TWICE TO LOOK AT THEIR VEHICLES, COLOR AND NO ONE HELPED THEM. I HAD TO ASK FOR SOMEONE, WAITED AND WAITED. THE SVC PERSONNEL IS ALSO AWFUL. I WOULD RATHER DRIVE TO BUENA PARK. THANKS, SHELLY more

I was very satisfied with Shelly BMW, the sales advisors and employees were very helpful. When I had to return to sort out a few things I was still given excellent service, although I had already bought the car. It was an pleasant and stress free car buying experience, and Lucinda in AAA discount was very helpful. As well as Hemet Yousef. I am glad I found my car at your dealership. more

Over all: I have a wonderful experience. Thanks. more

I waited in the lounge, got some coffee and treats, got some work done using the wi-fi and was pretty much out of there in less than 2 hours. It was a brake part recall. They washed my car more

I'll review them on the excellent service I get more

Is a person who knows nothing about cars I am soooooooo thankful to have found these guys. Especially my service advisor KAYLA, she was friendly, honest and helpful. She made me feel extremely comfortable by explaining why my car is having an issue. She even walked me underneath my car and showed me exactly where the problem was located. So I could see for myself that the issue with it was exactly what she said it was. I am so confident with these guys that I'm afraid to take my car anywhere else. I know I most likely will not receive the level of honesty anywhere else. When I leave the place I always feel confident about the work done and like I have been educated about the mechanics of my car. more

I've been coming here for years! I have gone to Shelly for all of my beemers over the years. This review is actually for the service, but just realized that I never rated any of the purchases. My most recent purchase was a 535i that literally required 30 mins of my time at the dealer, yes I got a car in THIRTY MINUTES. I did most of the leg work online exchanging emails with the internet sales manager, Yi-Wen. He was great! I told him where I wanted to be, he came back and pretty much said you're smokin' crack... I then came up a notch, and he accepted. Five total emails and we were done! I picked up the vehicle that same day and was off... that's how we do it! He took care of my lease turn in on the older beemer and I was off. Service: Great! I wouldn't take my business anywhere else, covered by warranty or service pkg or not! I've worked with Vicki, Sochilt, and others. Never had a bad service manager. They ALWAYS give me a BMW loaner. I find myself looking for reasons to take the car in, even if there's a tiny little noise. And they're always kind and considerate. more

Outstanding service given by Jesse. Very patient with us on this large purchase for us. more