Sewell Saab Of Dallas

The first car I bought from Sewell was an early-model Northstar STS. At 30,000 miles or so, the engine developed a bit of piston slap and they rebuilt the engine, no problems, when hearing the slap after the engine cooled overnight. Later, about 1000 miles after the warranty expired, the catalytic converter started rattling. I expressed disappointment on hearing how much replacement would cost. The service advisor, on his own initiative, talked to the service manager and called me later the same day, telling me the repair would be done at their material cost and zero labor charge. As a result, I've purchased six more Cadillacs and Saabs from the dealership. In all instances, I'd done cost/price research before meeting with a sales person. In all instances, the first price quoted was within a few hundred dollars of what I'd calculated as a fair price for both of us. Of these six, only one has needed more than routine service. This was an early-model XLR program car, ie. used car. After more

2008 Cadillac STS V8 with 18k miles that produces puffs of smoke from tailpipes...does this seem normal to anyone? Per Sewell, it is normal. I asked to speak to a Service Manager as I was not satisfied with diagnosis. They have 7 similar STS's on their lot and asked manager to start each one of them & show me they ALL smoke. After all if it is so normal the other vehicles should smoke. Service Managers agrees to start other vehicles when I arrive. I arrived at Sewell and met Service Manager. He was a JERK. He demanded the smoke was from condensation. It was obvious they were unable to duplicate the smoke I was talking about because I know the difference between steam & a cloud of smoke. Basically he kept implying I did not know what I was talking about & all Cadillacs smoked.\r Very unhappy with Service Manager & plan on contacting Corporate Office Today. more

I have purchased a 2007 Cadillac CTS. I love the service I get when ever I have to bring my car in for any type of service. I am treated like a human and not a dollar sign. They have good deals and they explain all your options to you. Yes, I would recommend them to anyone. I have sent two people to buy cars from sewell. Give them a try you will not be disappointed. I would love to do a commercial for sewell cadillac. more

Contrary to the review below berating their service, I've purchased seven vehicles from Sewell and have never experienced anything but exceptional service, both while shopping and later for service. Having experienced dealers where I cringed visiting, their staff is professional and courteous. Pros: Multiple dealerships in DFW area; convenient for service; Honest Cons: Wish they carried Mercedes-Benz at Sewell; not a fan of Park Place more

Unfortunately, I took my Cadillac to this shop two times. The first time, they told me I needed to replace the passenger air filter. The next year I took it back and they told me they needed to replace it again without checking their records to see that it had already been done (and obviously not checking the car). When I questioned it, they admitted they didn't even check to see if it needed the $400 service they recommended. The ""service"" reps were too busy to talk to me about the $2000 plus work I was having done, so I ended up being referred to a total of 5 different reps--none of which knew what was going on with my car. They didn't even do half of the items they said they did. Ridiculous service with exorbitant pricing. When they called me to do the customer survey, I let them know I was disappointed. They asked if I wanted a manager to call. I said yes. Months later, no phone call has been returned. Stay away. I'm going back to Bass Automotive. Much better service. Pros: great if you have extremely low self-esteem and a deep pocket Cons: horrible customer service. ridiculous pricing. they "fix" things that aren't broke. more

I would call in to ask about a car they had advertised and this salesman would tell me that they didn't have them on the lot anymore. So I went in and talked to another salesman. It turns out that all 3 cars were available. I talked to the manager about this person and the next week I started getting hangup phone calls directly from their dealership. I reported it to sewell's customer service and the calls continued until I had to change my phone number. The manager kept saying he couldn't do anything. It was horrible, so beware. more

Everyone was warm, welcoming, smiling and friendly. Even the salespersons that we were not directly dealing with were just as friendly. There were no high pressure sales. The building was clean, open and well lit. The bathrooms were beautiful and spotless. Even the service department was clean. There was a large selection of Hummers to choose from. The lot was well laid out, easy to navigate and drive through. We found the H3 that seemed as though it had been made for us. We also got a great deal on the new H3 that we chose. I would gladly do business with them again and would highly recommend them to anyone in the market. Ive been to a lot of vehicle dealerships over the past year between researching, test driving and finally purchasing 2 new vehicles purchases. Sewell Hummer was by far my best experience. Pros: Friendly & welcoming, Clean & spacious, Variety and choices Cons: distance from home more

I will never buy a car from here again. I had a 3 month guaranty and they did not want to fix my car they kept giving me stares and did not even want to loan me a car. Plus it was a very expensive worthless car I bought from there, it was a lemon. more

The worst place to buy a car. I will never go there in my life. I was badly treated and when i went to get my car repaired they always wanted to say nothing was wrong with it. more